What resources might Isabel use to better understand and resolve this situation? Isabel was recently assigned as lead technical communicator on a team that is developing a high-profile software known as SpeedQuest. She is responsible for coordinating communication between the programming team and the marketing team. Because this position is likely to result in a promotion and career advancement, Isabel is eager to do a good job.

One evening Isabel overhears the lead computer programmer tell the project manager that SpeedQuest is not as advanced as advertised in the company’s marketing materials. The programmer recommends delaying the launch date, but the project manager ignores the suggestion, deciding to issue a second release after the product is complete.