2. As Jane speaks with the team, she learns why the staff members have had diffi culty following policies. Which of these would be considered barriers to eff ective communication?

1. Th e charge nurse is unavailable to help the nurses when they have questions about policies.

2. Some staff are afraid to ask particular charge nurses for help for fear of retribution.

3. Th e use of acronyms is confusing to staff members who are new to the unit.

4. All of the above