Boundaries. Chains of command. Who is allowed to speak to whom? Mickey Dexler broke boundaries, chains, and lines of reporting and J. Crew started to thrive again. Hierarchies, roles, and formal communications channels serve their functions, but what does his insistence on setting these aside to get at what customers will buy next from the business teach J. Crew managers, associates, and us about how to use these constructs as tools, not weapons of business destructions?