1 Select a process you are involved in, such as being taught, cooking, cleaning etc. What might...

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1 Select a process you are involved in, such as being taught, cooking, cleaning etc. What might be the benefi ts of benchmarking this process and with whom could you compare your performance? How would this lead to the benefi ts identifi ed?

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Service Operations Management Improving Service Delivery

ISBN: 9780273740483

4th Edition

Authors: Robert Johnston, Graham Clark, Michael Shulver

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