3 Why did the operator not ring/email/text me in the evening to tell me about the problem...

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3 Why did the operator not ring/email/text me in the evening to tell me about the problem with the debit card or to confi rm that all the instructions had been carried out? I would have very much appreciated this reassurance.

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Service Operations Management Improving Service Delivery

ISBN: 9780273740483

4th Edition

Authors: Robert Johnston, Graham Clark, Michael Shulver

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