3 Why did the operator not ring/email/text me in the evening to tell me about the problem...
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3 Why did the operator not ring/email/text me in the evening to tell me about the problem with the debit card or to confi rm that all the instructions had been carried out? I would have very much appreciated this reassurance.
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Service Operations Management Improving Service Delivery
ISBN: 9780273740483
4th Edition
Authors: Robert Johnston, Graham Clark, Michael Shulver
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