Analysis: Once the issues are identified, you can then began to summarize the situation at hefty based on the evidence in front of you. There are a number of issues in the case, but you should be able to focus them down to two key challenges which are highlighted in the case. Discussion questions:

1) How effective is the partnership between it and the business at hefty hardware? Identify the shortcomings of both it and the business.

2) Create a written plan for how it and the business can work collaboratively to deliver the savvy store program successfully.