1 Described how SAP recognized the importance of their diverse customers for the event in the Indian Odyssey case study.

Provided ONLY THREE points.

2 Defined business etiquette according to the Goodwill Community Foundation and describe its importance in the Indian Odyssey case study.

Provided ONLY FOUR points.

3 Described the "benefits of delegation" (de Janasz, Dowd and Schneider, 2022, p 446 and the importance of delegating tasks without bias or favouritism in the Indian Odyssey case study.

Provided ONLY FOUR points.

4Described "equal employment opportunity policies" (p. 95) and "affirmative action programs" (p. 95) according to de Janasz, Dowd and Schneider (2022).

Provided ONLY FOUR points.

5 Described how you would have tactfully resolved a potential problem in the supply chain for the computers or the transportation that SAP used in the Indian Odyssey case study

Provided ONLY FOUR points.

Based on information in the case study, you suggested a potential problem to meet the criteria in this area.

Reference

de Janasz, S. Dowd. K., & Schneider, B. (2022). Connect for Interpersonal skills in

0rganizations 7^th edition. Canada: McGraw Hill.

Goodwill Foundation. (2018-2020). Business Etiquette.GFC Global. Retrieved March 5,

2021 fromhttps://edu.gcfglobal.org/en/jobsuccess/business-etiquette/1/.

Porter, C. (n.d.). Indian Odyssey. Exhibitor Media Group. Retrieved September 15,

2022 fromhttps://www.exhibitoronline.com/topics/article.asp?ID=1930

Thomas, R. (2018). Excuse me: The survival guide to modern business etiquette(1st

edition). AMACON.