1) What did B.C. Forbes mean when he said, If you dont drive your business, you will be driven out of business?

2) How do effective organizations use performance measures?

3) What is the difference between process and results measures?

4) Why is an effective performance measurements system necessary?

5) N/A

6) N/A

7) Create a set of measures, based on the Balanced Scorecard and Example 9/1, for a fast-food restaurant.

8) Create a set of measures, based on the Balanced Scorecard and Example 9.1, for a movie theater.

9) What is a prevention cost? How can it be recognized? Describe where prevention costs can be found.

10) What is an appraisal cost? How can it be recognized? Describe where appraisal costs can be found.

11) What are the two types of failure costs? How can they be recognized? Describe where these costs can be found.

12) Describe the relationship among prevention costs, appraisal cost, and failure costs. Where should a companys efforts be focused? Why?