1.What does reliability mean to you? In your experience what health care process have you found to be reliable? What process have you found to be unreliable? Explain the difference between a reliable process and an unreliable process.

2.Discuss one error or potential adverse event in the discharge planning process. Discuss some of the negative outcomes that can occur because of that error. It can be anything from a lack of education provided to the patient regarding how to take their medication, or inefficient planning with the patient's family/caregiver, making the patient remain in the hospital bed several hours longer.

3. In keeping in alignment with your own personal goals and purpose for attending this program in Health Care Administration and Service Management at Conestoga College, reflect in a discussion post on how you will apply the learnings of Quality Improvement from this class to your future in health administration.