20. Time Keepers Inc. specializes in helping individuals and small business get organized. Using their time efficiently at each client site is extremely important because they guarantee completion times. What benefit of sales force automation will help Time Keepers Inc. meet the completion time guarantee?

• Will provide access to cross selling opportunities
• Will provide access to communication between customers and organization
• Will provide access to timely account and customer information
• Will provide access to insights on customers

21. Michelle just graduated from college and was offered a entry level sales representative position at Lifetime Insurance Company. After acquiring her insurance license, her sales manager advised her to start to gather names of at least 100 people in her network to contact. Where should Michelle start her search?

• Database search
• Address book search
• Social media sites
• Email addresses

25. Timeless Financial Services has experienced declining sales over the last several months. Over the last year, the company's customer base has dropped at least 45%. The CEO is putting together a business strategy to better position the company for the remainder of this year and over the next three years. What is the responsibility of the senior sales leaders related to the organization's strategy?

• Senior sales leaders plan the sales and marketing tasks for the entire organization
• Senior sales leaders translate the overall business and marketing plans into the sales plan
• Senior sales leaders will develop the marketing and operational plans
• Senior sales leaders are responsible for implementing the organizational strategy