$4.$ James$$s parents were given little information about what had happened to their son, either while they were in the hospital or when they requested their son$$s records. This ultimately led to a protracted, costly legal battle. The parents say their legal course had only one purpose$$to find out what had happened to their son. There are now programs that are designed to prevent this sort of adversarial outcome by responding openly and proactively to adverse events. How do you think the presence of such a program might help avoid unnecessary legal action and help healthcare providers learn from their mistakes?