a] Immediate response 1. The Management team assesses the risk to staff, clients and others and takes action to make them safe from further harm. 2. Where there is a risk of further harm or other life or property the assistance of emergency services must be requested immediately. 3. Arrange medical treatment as soon as possible if necessary, and provide immediate appropriate personal support, and other assistance reasonably required. 4. Identify the full name of those involved in the critical incident, if possible. 5. Contact the CEO who will advise on the need for further action. a. The Management team is to make notes of key facts of the incident at rst available opportunity. I". This phase is completed when those involved are safe from further harm, in receipt of necessary immediate support and services, and in a stable care environment