A large clothing store chain keeps track of how many sales they make across their various locations each week. The number of customer interactions versus the number of sales is used to determine how well the sales associates are doing their jobs. For store locations that do not have a high number of sales per customer interactions, the store manager must meet with directors to discuss ways to improve. This focus on the number of sales to determine how well the sales associates are performing their jobs, rather than focusing on how welcoming and helpful they are to the customers, is an example of which of the following McDonaldization components?

Efficiency

Predictability

Control

Calculability