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A new series of production machines have been installed across different plants at a large production company. Using statistics, the Quality Manager reports that the

A new series of production machines have been installed across different plants at a large production company. Using statistics, the Quality Manager reports that the productivity has decreased by 5%. However, the Operations Manager reports that the output rate has increased.

Q1. Discuss how both managers can be correct.

Q2. Discuss how the data could be better reported to convey the true production changes.

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