Question
After a long flight from Sydney to Los Angeles, you discover that your luggage is missing. After complaining to the airline staff, they do their
After a long flight from Sydney to Los Angeles, you discover that your luggage is missing. After complaining to the airline staff, they do their bestto listen to your problem and act swiftly. Eventually your luggage is found and an airline representative apologises for the mishap. This is an example of service______
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Customer Service Career Success Through Customer Loyalty
Authors: Paul R. Timm
6th edition
133056252, 978-0132553001, 132553007, 978-0133056259
