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Analyze the control systems used across a real organization of your choice (department store, restaurant, police department, or a small business). Answer the following questions
Analyze the control systems used across a real organization of your choice (department store, restaurant, police department, or a small business). Answer the following questions in essay format using the questions as headings.For example, heading 1, question 1: "Organizational Level":
- At what levels does control take place in this organization?
- Which output performance standards (such as financial measures and organizational goals) do managers use most often to evaluate performance at each level?
- Does the organization have a management by objectives system in place? If it does, describe it. If it does not, speculate about why not.
- How important is behavior control in this organization? For example, how much of managers' time is spent directly supervising employees? How formalized is the organization? Do employees receive a book of rules to instruct them about how to perform their jobs?
- What kind of culture does the organization have? What are the values and norms? What effect does the organizational culture have on the way employees behave or treat customers?
- Based on this analysis, do you think there is a fit between organization's control systems and its culture? What is the nature of this fit? How could it be improved?
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