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CDK Case Part 1 Describe the problem CDK is facing. Why are Dealers dissatisfied with CDK? Where do Dealers and Automotive OEM's have conflicting Interests?

CDK Case Part 1

Describe the problem CDK is facing.

Why are Dealers dissatisfied with CDK?

Where do Dealers and Automotive OEM's have conflicting Interests?

What is the role and conflict for CDK in this?

Discuss other Franchise concepts you might know and how they are similar or different?

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