develop a communication strategy for the unit, department or team in which you have been working during your work placement Step 1: Interview at least three clients to gather information about their preferred method of communication. Ask each client if they prefer to communicate with service staff face to face, via telephone, email, Facebook and so on. Note down their responses. Ask them why this is their preferred method of communication. For example, they may be time poor, their may be language barrier and so on. Seek permission from your supervisor prior to approaching clients. Your supervisor may be able to assist you in finding suitable clients to interview. Step 2: Develop a communication strategy, using the information gathered in Step 1 to guide you. A template has been provided at the end of this task for you to fill out. Notes have been provided to help you fill out the sections. Submit the completed communication strategy template, along with your client interview notes to your assessor

Notes from Client Interviews

communication strategy

statement of purpose brief description of what the business unit or team will achieve from this Communication Strategy: This communications strategy has been prepared for (name of business unit or team) to promote effective communication by

Background of work area:

explain a brief background about your business unit/team: What is its role

What are the main function

SWOT analysis for the Business Unit/Team Strengths

Weaknesses Opportunities

Threats

communication objectives List the main communication objectives of the business unit/team - these should link in with the overall goals and objectives of the organization and the organization's overall communication strategy (for example: To provide information to clients and service providers about our service

what are the organizational policies and procedures that will guide this strategy

stakeholders List the key stakeholders that the business unit/team needs to communicate with: External stakeholders Internal stakeholder

communication details How will communication occur with each of your internal stakeholders?

List the

purpose of communication

challenges conflicting or competing interests

method of communication type of communication

and responsibilities

implementation strategy How will this strategy be implemented: Feedback and approval process Presentation to staff and other stakeholder

staff training Other if applicable

Evaluation Plan External stakeholders

example young parents at risk How will feedback be obtained? How will you measure performance? Timing

Method of evaluation

Internal stakeholders

How will feedback be obtained? How will you measure performance? Timing

Method of evaluation

communication Protocols Document the way in which communication should occur Verbal communication with clients example All clients are to be treated as individuals and with respect - as detailed in the Access and equity policy Email communication Social media communication Media communication How complaints will be dealt with Communication with people from different backgrounds

please specify

a clear, professional email that explains the purpose of the meeting (to discuss the communication strategy). Your email must also include the following points: A description of the work you have done on the communication strategy The meeting will include: A presentation of the strategy to the group A discussion about how the strategy reflects the overall policies, procedures and objectives of the workplace A review of each part of the strategy A discussion about any issues and need for changes to the strategy