Do a business letter as the Managing Director of a famous watch brand, apologizing from a client for the rude behavior of a Branch Manager, after the client went to his branch and requested a refund for a damaged article that he/she bought online.

Do this in a Formal business letter, and the body of the letter should contain 150-180 words. Here is an example of a formal letter:

Full Block Format: Formal Letter Return Address Line 11 Return Address Line 2 Date (Month Day, Year) 2 Mr./Mrs./Ms./Dr. Full name of recipient. 3 Title/Position of Recipient. Company Name Address Line 1 Address Line 2 Dear Ms./Mrs./Mr. Name: 4 Subject: Title of Subject 5 Body Paragraph 1 Body Paragraph 2 Body Paragraph 3. .6 Closing Sincerely...), 7 Signature 8 Your Name Printed) 9 Your Title Full Block Format: Formal Letter Return Address Line 11 Return Address Line 2 Date (Month Day, Year) 2 Mr./Mrs./Ms./Dr. Full name of recipient. 3 Title/Position of Recipient. Company Name Address Line 1 Address Line 2 Dear Ms./Mrs./Mr. Name: 4 Subject: Title of Subject 5 Body Paragraph 1 Body Paragraph 2 Body Paragraph 3. .6 Closing Sincerely...), 7 Signature 8 Your Name Printed) 9 Your Title