Do Key Performance Indicators, or KPIs, make it easier to evaluate the strategic, financial, and operational successes of a firm, especially in contrast to the accomplishments of other companies operating in the same industry? Do key performance indicators (KPIs) that are process-focused aim to measure and monitor operational performance at all levels of the organization? Would a retail chain consider same-store sales to be the most important Key Performance Indicator (KPI) statistic to use when evaluating their level of growth?