Electric Generator Corporation

George Wynn is a salesperson for EGC whose primary responsibility is to contact engineers in charge of constructing commercial buildings. One such engineer is Ravi Sharma, who is in charge of building a new School Business Administration facility. Ravi's Markham based engineering firm purchased three new EGC portable generators for this project. George learned that Ravi's company will build four more buildings on campus, and he felt that Ravi might buy more machines.

Salesperson: Ravi, I understand you have three of our new-model electric generators.

Buyer: Yeah, you're not kidding.

Salesperson: I'm sure that you will need additional units on these new jobs

Buyer: Yeah, we sure will

Salesperson: I've gone over the building's proposed floor plans and put together the types of products you will need.

Buyer: The buyers are based in Ottawa; you need to see them.

Salesperson: I was just there yesterday and they said it was up to you.

Buyer: While I am busy today.

Salesperson: Can I call you tomorrow?

Buyer: No need; I don't want any more of your lousy generators!

Salesperson: What do you mean? That is our most modern design!

Buyer: Those so-called new fuses of yours are exploding after five minutes use. The autotransformer starter won't start - Did you see the lights dim? That's another fuse blowing.

Question:

George Wynn feels pressured to sell the new EGC generators. Ravi Sharma's business represents an important sale both now and in the future.

If you were George, what would you do?