Firstly read this then answer the following below Technical skill involves specialized knowledge of tools, techniques, methods, procedures, or processes associated with a specific type of activity Executive chefs, chief engineers, marketing specialists, controllers, and other types of hospitality managers apply a unique set of technical skills to their particular jobs Human relations skill is the ability of a manager to work effectively with people at every level in the organization Managers need interpersonal skills that enable them to relate to guests, bosses, peers, and employees Conceptual skill involves a managers ability to see beyond the technical aspects of his or her position It includes recognizing the interdependence of various departments and functional areas within the organization as well as seeing the bigger picture of how the organization fits into the structure of the industry, the community, and the wider world at large The attachment provides an extract of the job descriptions of three positions A) a matre d (dining room manager), B) a captain (dining room supervisor), C) a dining room server Classify each task listed as calling for either a conceptual, human relations, technical skills, or a combination thereof (8) For each of the positions, total up the amount of conceptual, human relations and technical skills that you allocated What conclusions can you draw from these totals in terms of the skill each position requires (2) CONCEPTUAL, HUMAN RELATIONS AND TECHNICAL SKILLS Use the job descriptions below, which list some job tasks of A) a matre d' (dining room manager), B) a captain (dining room supervisor), C) a dining room server 1 Classify each task listed as calling for either a conceptual, human relations, or technical skill MATRE D' C HR T 1 Maintain personal cleanliness 2 Know and practice correct and necessary social and working attitudes 3 Make sure dining room is ready for opening 4 Coordinate each day's activities between kitchen and dining room 5 Handle complaints, compliments, and suggestions CAPTAIN C HR T 1 Check that all personnel have arrived for duty so all stations are staffed 2 Make sure all reservations are listed and or assigned for the day 3 Conduct morning meeting 4 Prepare tableside menu items 5 Know and practice safety procedures and accident prevention DININGROOM SERVER HR T know and practice correct and necessary social and working attitudes 2 Know and practice food service sanitation as it applies to the job 3 Prepare assigned station for shift 4 Know the menu for the shift 5 Obtain food orders from guests After serving cocktails 2 Summary of job task analysis How many did you find in each category Conceptual Maitre 'D Captain Server Total HR Technical C O ZOOM

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Firstly read this then answer the following below - >> Technical skill involves specialized knowledge of tools, techniques, methods, procedures, or processes associated with a

Firstly read this then answer the following below - >> Technical skill involves specialized knowledge of tools, techniques, methods, procedures, or processes associated with a specific type of activity. Executive chefs, chief engineers, marketing specialists, controllers, and other types of hospitality managers apply a unique set of technical skills to their particular jobs. Human relations skill is the ability of a manager to work effectively with people at every level in the organization. Managers need interpersonal skills that enable them to relate to guests, bosses, peers, and employees. Conceptual skill involves a manager’s ability to see beyond the technical aspects of his or her position. It includes recognizing the interdependence of various departments and functional areas within the organization as well as seeing the bigger picture of how the organization fits into the structure of the industry, the community, and the wider world at large.

The attachment provides an extract of the job descriptions of three positions:

A) a maître d’ (dining room manager),

B) a captain (dining room supervisor),

C) a dining room server.

Classify each task listed as calling for either a conceptual, human relations, technical skills, or a combination thereof. (8)
For each of the positions, total up the amount of conceptual, human relations and technical skills that you allocated. What conclusions can you draw from these totals in terms of the skill each position requires? (2)