In 2002, Joe developed a small service business to provide IT help around Montreal, called IT Joe on the Go. He operated out of his van, had no staff, and responded to panicked calls about modem trouble and computer viruses, and even some smart phone technology once it became more common in Canada. Joe continuously learned about new technologies and developed a great reputation for being highly responsive and effective in dealing with troublesome IT issues.

The IT Joe on the Go business was a hit; it was financially sustainable, achieving an average annual growth of 15 % in profitability, and was well known around town. By 2007, Joe was operating three IT trucks year-round, and up to six during the busy fall season, each with their own driver and IT service lead.

In 2007, Joe received an offer to purchase his IT service truck business that was significantly higher than what he thought the business was worth. He decided to accept the offer and sold the business. With the money from his business, Joe was able to pay off his existing business debt and pursue his dream to open a bricks and mortar IT support store.

In 2009, Joe was preparing to open his first IT support store. While he still wanted to spend at least half of his time providing IT support help, as owner, Joe also became the store's general manager responsible for over-seeing all the functions of the store.

Three weeks before opening, Joe hired his staff, including:

Three weeks before opening, Joe hired all of his staff, including:

• 1 assistant to the owner & general manager;
• 2 assistant managers;
• 3 hardware specialists;
• 6 software specialists;
• 4 sales specialists; and
• 2 co- business students
• 1 design a structure using a four major aspects identified span of control ,centerlization, formalization and departmentalization
• 2 confirm if the structure is organic or mechanistic
• 3 identify which of the four influencial facrors( size, strategy,environment, technology) consider in your design choice and explain why

From his experience, Joe knew which skills were needed in each of these positions to ensure the success of the IT support store, including the expertise of the individuals, the atmosphere, and the overall service experience. But how should Joe organize his staff?