In terms of the online customer experience, community refers to

Multiple Choice

an information system where anyone can post content depending upon his or her level of self-disclosure.

websites that allow people to congregate in online chat rooms to exchange views on topics of common interest.

a social network of individuals who interact through specific media, potentially crossing geographical and political boundaries, in order to pursue mutual interests or goals.

user-to-user communications hosted by a company to enhance customer experience and build favorable buyer-seller relationships.

a customers network of family, friends, acquaintances, and coworkers with whom he or she communicates on regular basis.