MC company is planning on outsourcing the helpdesk at work. The individual who is currently in the help desk role receives all the benefits all the other employees at MC receive, including C level executives, Engineers and employees essential to the success of the company. The help desk has a very minimal role, while receiving Profit sharing, tuition reimbursement, yearly bonus (normally 4-5 months of your yearly salary) Totaling $100,000 dollars. If we were to higher somebody from a temp agency it would be a flat rate of 17.00 per hour.

This data represents how many customers needed extended help monthly, and the total cost of helping these customers for MC company (Based on how many days it took to resolve serious conflicts) Explain from manegrial standpoint what should be done.

Month	# of Issues (time frame days)	Total Cost to Company
January	5	$1,666.00
February	4	$1,333.00
March	7	$2,333.00
April	5	$1,666.00
May	5	$1,666.00
June	3	$1,000.00