My Courses Which of the following tools can NOT be used for customer engagement on social media? O a. CRM O b. Facebook O c. LinkedIn O d. Twitter e. Planogram Clear my choice D Alpha My Courses 12 Customers' purchase satisfaction is to a certain degree shaped by the difference between expected and actual service received. Select one: True False purses As the office furniture salesperson plans her activities for next week, she is establishing a certain day and time to visit each customer's place of business. What activity is this salesperson engaged in? O a. routing O b. customer time allocation O c. goal setting O d. scheduling e. sales calling