quatan 1 (2a avilain) The iteberg model for competencies takes the help of an iceberg to explain the concept of competency-An iceberg which has just one-ninth of its volume above water and the rest remsins beneath the surface in the sea. Similarly, a competency has some components which are visible fike knowledge and skills but other behavioural components like attitude, traiss, thinking styles, self-image, organizational fit etc are hidden or beneath the surface. QUESTION 1 Describe a scenario and PROBLEM STATEMENT by using the ICE BERO MODEL Where the 10\% AEOVE THE WATER LEVEL (akitis and knowlodge) and the 908 (attitudes and ather personal characteristicr) have caused to non-performance. Discuss and explain the problems and issues where lack of skills, knowledge, experiences have causes discropancies for the employees, organization and customers: WRITE YOUR ANSWER IN THE PROVIDED ANSWER SRACEI