1. Question 1
2. Question 2
3. Question 3
4. Question 4
5. Question 5
6. Question 6
7. Question 7
8. Question 8
9. Question 9
10. Question 10
11. Question 11
12. Question 12
13. Question 13
14. Question 14
15. Question 15
16. Question 16
17. Question 17
18. Question 18
19. Question 19
20. Question 20

1. 1 Point

Fred was managing the development of a new billing system for his company. When the project commenced, he believed the objectives were clearly defined. However, due to the enthusiasm of the project team, the system requirements developed by the users had expanded to include the company's distribution systems. How might Fred have avoided this situation?

He should have prevented his team's interaction with system users

He should have reminded his staff of the importance of staying within the scope of the project more often

He should have proposed a second phase of the project that could include the distribution systems

He should have requested more support from the project sponsor

1. 1 Point

Why should the project manager clarify which operational processes and systems are included in the project? (Select all that apply.)

This helps the project team stay focused

Project team members have responsibilities in addition to their project roles

Defining these things helps clarify the project scope

Project sponsors require the clarification

1. 1 Point

Why is the implementation of an official change management process important?

Project managers would otherwise want to ensure team members focus only on specific tasks

The process can ensure the project moves forward to the project goals

This is required in order to measure whether the project has achieved milestones

This mitigates concerns related to project success

1. 1 Point

Project managers and project teams benefit when brainstorming sessions lead to opportunities with greater potential benefits than the current projects.

1. True
2. False

1. 1 Point

Project managers sometimes cause dissension in the team when they attempt to keep the group of high performing team members focused on matters within the project scope.

1. True
2. False

1. 1 Point

When project teams do not follow project plans, the projects are more likely to fail.

1. True
2. False

1. 1 Point

Which of the following items are elements of a project control plan? (Select all that apply.)

Guidelines for measuring effectiveness of project solutions

Designated owners of project solutions

Risk strategies

Transition strategies

1. 1 Point

Why, if at all, should a project manager turn control of a project over to the appropriate operations managers after the implementation or completion of the project?

Project managers usually retain responsibility for managing a project after it is implemented or completed

Projects are not considered completed until they have been proven effective

Systems and processes should be managed by the primary stakeholders who are the department(s) most closely impacted by the project

Project sponsors and their teams evaluate whether the project was successful

1. 1 Point

Why is it important for a project manager to clearly define the ground rules the team will use? (Select all that apply.)

This helps prevent inappropriate behavior

This is a requirement for reporting project results

This is a force for motivating team members

This helps prevent team members from misunderstanding expectations

1. 1 Point

Why is it important to control the scope of a project? (Select all that apply.)

Scope is the most important component of a project timeline

Taking on too much at once will lead to failure

Ensuring objectives are reasonable will motivate team members

Going outside the scope may lead to delays

1. 1 Point

Max was asked to meet with her company's lawyers to develop a strategy for reducing the time required for the development of customer-specific contracts. This project required input from several members of the company's legal team. It had to be completed in a very short time period because a major client's contract was due to be renegotiated and the prototype the team developed was going to be tested with that particular customer. They started reviewing the contract language on January 3 and had to develop their recommendations by January 15. On January 13, the lawyers in Max's company were not even close to an agreement regarding the terms for the standard contact language. They were going to miss the project deadline, and that might impact relations with the client. What might Max have done to avoid this problem?

She should have escalated the issue to the project sponsor sooner

She should have taken the lawyers' schedules into consideration when agreeing to the project due date

She and the lawyers should have built a risk management plan

She should have been mindful of the impact of scope creep on the endeavor

1. 1 Point

Ralph is managing a project and his team is comprised of one person from three different departments. One of the departments involved (Department C) is experiencing a higher than normal demand for their services. As a result, the department manager can only spare an individual from his group on a part time basis and he needs to send different people to work on the project depending on what is happening in his area of the business. What advice would you give Ralph?

Redefining the project timeline would be a good idea

Modifying the project goals might help

Don't worry about the staffing issue because the team will just regroup

Meet with the Department C manager to explain the importance of his team member's role

1. 1 Point

Ralph is managing a project, and his team is comprised of one person from three different departments. One of the departments involved (Department C) is experiencing a higher than normal demand for their services. As a result, the department manager can only spare an individual from his group on a part-time basis, and he needs to send different people to work on the project depending on what is happening in his area of the business. What impact might this human resource constraint have on the project team?

As long as the Department C manager is able to spare someone to work on the project, there should be no adverse impact

When project team members keep changing, progress is slower due to realignment of group norms

Project team members are frequently only part time so that should not be a problem

This human resource limitation means the project will have to be redefined

1. 1 Point

The scope of a project needs to be clear in order to avoid the potential for it to incorporate too many processes.

1. True
2. False

1. 1 Point

The definition of a project should be flexible enough to incorporate modifications without impacting the project due date or deadlines.

1. True
2. False

1. 1 Point

When considering the change management process for a project, which of the items below might be included in the criteria for determining which change requests should be implemented?

Personnel requirements

Funding methods

Profitability

Project scope

1. 1 Point

Joanne was working with an interdepartmental team of subject matter experts (SME) to develop a project plan that would require resources from each of the team members' organizations. The SME team members all committed to assigning staff from their departments when their help was needed. They could not commit to lending personnel who would be dedicated to the project and relieved from their other responsibilities.What advice would you give Joanne? (Select all that apply.)

Escalate the resource request to the project sponsor

Ensure the steps in the plan have specific "owners" who are responsible for ensuring the work gets done

Provide regular updates to the departmental managers whose staff members are working on the project team

Include team members' schedules in the project timeline

1. 1 Point

During the early stages of a project, team members may recommend actions and activities that might be more beneficial than the gains expected from the original project definition. When this happens, what should the project manager do?

She should discuss potential scope changes with the project sponsor

She should inform the team that their suggestions cannot be considered part of the current project

She should consider the overall "big picture" for the organization and try to include the new suggestions in her project plan

She should ask the project sponsor for additional resources

1. 1 Point

Marcus was responsible for the overall success of a significant project in a large corporation. The executives in his department did not provide project-specific funds, which were needed in order to ensure the full cooperation of departments involved in the efforts.As a result, when other departments requested compensation prior to completing their part of the work effort, he had to make requests to his executives for the necessary funding. At one steering committee meeting with the multi-departmental executive team, his boss berated him for continuing to request money for the project. What advice would you give Markus?

He needs to educate executives in other departments about the importance of the project's success

He needs to attempt to complete the effort without the funding resources

He needs to consider the cost of outsourcing the other departments' work

He needs to propose the necessary funding be allocated to the project

1. 1 Point

Which of the following is a potential reason for a project to fail?

High expectations

Inadequate funding

Use of temporary personnel

Lack of quantifiable measures of success