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Goals are outcome statements that define what an organization is trying to accomplish:

Select one:

a.Programmatically

b.Organizationally

c.Both programmatically and organizationally

d.Internal

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Strategy formulation answers the question:

Select one:

a.How do we execute a chosen strategy?

b.What should our strategy be?

c.Where does strategy fit in?

d.How is strategy applied to me?

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The Starbucks mission statement describes guiding principles and the organization's:

Select one:

a.Corporate structure

b.Values

c.Employee and customer focus

d.Corporate social responsibility statement

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Which of the following is NOT one of the areas you should think about when having your own performance reviewed:

Select one:

a.Preparation for the review

b.What to do if the review is negative

c.What should you ultimately take away from the review

d.Who should conduct the review

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Examples of business strategy include all the following EXCEPT:

Select one:

a.Help keep existing customers

b.Grow its business by moving into new markets and taking customers from competitors

c.Determine how to keep profit level demanded by the stock market

d.Know the business needs to compete in order to be effective

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The number of people who participate in a nominal group technique is generally:

Select one:

a.1-5 participants

b.3-8 participants

c.6-10 participants

d.8-14 participants

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According to Mintzberg, the percent of intended strategy realized is:

Select one:

a.Less than 10

b.10-30

c.30-50

d.more than 50

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Objectives typically include which of the following:

Select one:

a.Be related directly to the values of the company

b.Reflect in the strategic plan

c.Be clear, concise, and understandable

d.Be stated in terms of the corporate mission

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Characteristics of MBO includes which of the following?:

Select one:

a.Systematic and organized approach

b.Aims to improve employee morale

c.It improves communication by centralizes decision making

d.Used by managers to track their best customers

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The performance plan will include a section that identifies all of the following EXCEPT:

Select one:

a.Expectations of how employees deal with problems

b.The reward or promotion objectives

c.How the employees interact with internal and external customers

d.How proactive the employees are in respect to changing work

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Human resources management alignment means:

Select one:

a.To integrate employees with goals, mission and vision

b.To integrate HR with the culture of the organization

c.To integrate decisions about people with decisions about the results of an organization

d.Integrate management and employee performance goals

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All of the following statements regarding performance evaluations are true EXCEPT:

Select one:

a.Performance reviews help managers feel more honest in their relationships with their subordinates

b.Subordinates are assured clear understanding of what goals and objectives are expected from them

c.Giving performance issues ultimately decreases morale

d.Mangers feel better about themselves in their supervisorial roles

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Among the top motivators driving corporations to engage in CSR include all of the following reasons EXCEPT:

Select one:

a.Meeting or exceeding budget

b.Ethical considerations

c.Innovation and learning

d.Employee motivation

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Which of the following are considered intangible resources?

Select one:

a.Scientific capabilities

b.Production equipment

c.Manufacturing plants

d.Formal reporting structures

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A Balanced Scorecard relies on which of the following processes to bind short-term activities to long-term activities?:

Select one:

a.Communcating the vision

b.Performance metrics

c.Communicating and linking

d.Succession planning

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Which of the following are creativity tools:

Select one:

a.SCAMPER

b.Programmed thinking

c.Passion

d.Intuition

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In the value chain, which of the following activities is deemed to add direct value to a firm?:

Select one:

a.Strategic Planning

b.Recruitment

c.Service

d.Procurement

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Experts from GreenBiz.com say the Balanced Scorecard opportunities are used in CSR because of all of the following EXCEPT:

Select one:

a.The Balanced Scorecard is a recognized and established management tool

b.The Balanced Scorecard is well positioned to support a knowledge-building effort to help organizations make their CSR values and visions a reality

c.The Balanced Scorecard enables individuals to make daily decisions based upon values and metrics

d.The Balanced Scorecard is a focused set of key financial indicators.

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Those stakeholders most often emphasized in mission statements are:

Select one:

a.Customers and employees

b.Government and communities

c.Employees and society

d.Investors and the government

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Using Porter's analysis, firms are likely to generate higher profits if the industry includes which of the following?

Select one:

a.Difficult to enter

b.Unlimited rivalry

c.Buyers are strong

d.There are many substitutes

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