The quality management process and quality studies are routinely completed on clinical and service issues and are required by the various accreditation agencies. Some examples include analysis of member complaints and drug usage for hypertensive patients.

Identify three of the five clinical or service quality studies an HMO might conduct.

Explain why they would be helpful to the quality improvement process of the HMO. You may contact a local HMO and query the quality management director.

(INCLUDE ANY REFRENCES THAT YOU USE)