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True or False: Turning a first - time customer into a loyal customer is most critically influenced by the customer's experience before the first purchase.

True or False: Turning a first-time customer into a loyal customer is most critically influenced by the customer's experience before the first purchase.
True
False
True or False: Since words in the URL do not receive heavy weighting in the calculation of relevance, the target keyword phrase shotild not be in the URL.
True
False
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