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which of the following is false about the service-profit chain model? Having loyal employees rarely results in having loyal customers. The support that frontline employees
which of the following is false about the service-profit chain model? Having loyal employees rarely results in having loyal customers. The support that frontline employees receive from the rest of the organization increases employee satisfaction When employees are satisfied, they are more loyal and productive and thus create value for the customer When employees are loyal, customers tend to be loyal, which drives company growth
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