You get to be Joe and Jane. Describe 1. a multichannel experience you've recently had with a retailer, and 2. A omnichannel experience you've recently had with a retailer. Be specific about the attributes that made the experiences one or the other and please number them (Use 1 for multichannel and 2 for omnichannel) so there is a distinction. If you have not experienced either or both situations in retailing, then describe with specific details, what both might look like with your favorite retailer. https://www.youtube.com/watch?v=44rQux8Jfps