b. We use Equation (3) with a 20/60 1/3 arrival per minute because our
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b. We use Equation (3) with a 20/60 1/3 arrival per minute because our focus is on the next t 5-minute time interval.
n!
t n et f (n) 0.26 2!
[(1/3)(5)]2 e(1/3)(5)
Solved Problems 316 Part Three Managing Service Operations
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Service Management Operations Strategy Information Technology
ISBN: 9780073403359
7th Edition
Authors: James A Fitzsimmons Mona J Fitzsimmons
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