b. We use Equation (3) with a 20/60 1/3 arrival per minute because our

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b. We use Equation (3) with a   20/60  1/3 arrival per minute because our focus is on the next t  5-minute time interval.

n!

t n et f (n)    0.26 2!

[(1/3)(5)]2 e(1/3)(5)

Solved Problems 316 Part Three Managing Service Operations

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