1. What theories of motivation underlie the switch to the new, computerized scheduling system? Why are employees working harder? Why aren’t they happier?

2. If you were Lisa Mahoney, what factors would you use to evaluate the success of the six-month trial period? Would you stick with this automated scheduling system? What will you propose to Theresa Daley for the future?

3. In your opinion, how would the new system affect customers? How would employee behavior change customers’ shopping experiences?

As an additional resource, Case Assessment Activities are provided in downloadable Word files on the text companion website and as graded assignments in MindTap. These activities include short cases and scenario-based multiple choice questions that assess students’ comprehension of chapter concepts. The following open-ended questions accompany these graded assignments and can be used as discussion starters or for additional subjective assessment.