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business
business communication process

Questions and Answers of Business Communication Process

Define a virtual work team.
Explain the goal of workplace surveillance systems.
_____________ is the study of time as communication and/or as a communication function.
_____________ refers to the avoidance of checking email, sending text messages, watching television, or answering the phone.
_____________ occurs when information, requests for feedback, new projects, responses to questions, phone calls, and required online classes for work—on top of taking care of loved ones, children,
_____________ refers to sending authentic-looking but fraudulent emails designed to steal sensitive personal information.
A(n) _____________ is a hostile electronic message that is blunt, rude, insensitive, or obscene.
_____________ are exchanges of messages about a topic using email and other professional electronic tools to encourage participation that will ideally lead to new ideas, strategic planning, and
Discuss an example of a time when you misunderstood another person in a text message, an email, or an instant message. How did you respond to the misunderstanding? Did you and the other person clear
Do you have a Facebook, Twitter, or related account? Is there anything posted in your profile that you think could potentially harm your credibility as a professional?
How do you express emotion when communicating with various forms of technology covered in this chapter?
Can the drawbacks and risks associated with communication and technology be alleviated with employee education and training? What experiences have you had, if any, concerning training or education
Have you ever experienced information overload? If so, what are some strategies you implement to help you with time management, filtering spam and email forwards, excessive text messages, and other
Visit the website of public relations firm Affect (www.affect.com). In the blog section, pick a blog of your choosing and analyze the writing. As a professional communicator, do you find the writing
Find a video example of a company currently in damage control over bad publicity. What (if any) steps has the company taken to improve its public relations? As a communication professional, what
Find an example of how your workplace or school practices written communication with you personally (e.g., course syllabus, job orientation newsletter). Is the overall message easy to read and
Describe the difference between general language and specific language.
A(n) ______________ is a list of questions that encourage the writer to think about audience, purpose, key issues, and delivery.
______________ serve as a form of written communication used in business and professional settings to provide feedback to employees about how they are performing on the job.
What type of documented letter would you need as part of a university admission or employment application?
______________ are descriptions of new policies/procedures and changes to those that are already in place.
A(n) ______________ is an inventory or evaluation of the communication practices of an organization (also known as a communication audit).
______________ refers to the development of a plan that emphasizes goals, initiatives, strategies, and targets utilized to help employees strive for a shared vision and commitment to the core values
Discuss an example of a time when you were offended by written communication. How did you respond? Did you use written communication for your response, or did you respond in person?
Do you have concerns about other forms of written communication not covered in this chapter? As a professional, what steps would you take if you were asked to use a form of written communication with
What steps do you or will you take on the job that will help you strive for professional excellence with written communication? What strategies do you have, if any, that work for you?
Take a moment to reflect on your experiences with written communication. Have you ever been caught in an email or letter exchange that crossed the line from professional to uncivil? What can
Some scholars are concerned about the negative impact of text messaging and other forms of technology on written communication. Do you share this concern? Do you think technology encourages you to be
Visit IBM’s website and find its General Management Leadership Development Program (www-03.ibm.com/employment/gmldp/). Review the skills and expectations set forth by the IBM leadership team, and
Attend a leadership or management training session at your college or community center. What key attributes do the facilitators teach all leaders to have? What similarities or running themes have you
Pick a community leader, politician, or professional executive to report on. What makes that person an effective leader in your particular community? Apply the context of your environment to the
Define leadership.
Explain the difference in status between a superior and a subordinate.
___________ refers to the ability to control another person’s behavior with negative reinforcement.
___________ include(s) influencing and guiding followers as opposed to subordinates, as well as being innovative and creating a vision for future direction.
Explain the position of Contingency Theory.
List the requirements set forth in Goal Setting Theory.
___________ is the process of mentally rehearsing what you will say during a discussion.
___________ involves directing the formation of an impression, a perception, or a view that others share of you.
What type(s) of power do you have as a student? How does that source of power influence communication with other students, professors, and administrators?
How can you use the information you have learned about leadership theories to develop your leadership skills?
Think about the last job interview in which you participated. How effective was the interviewer? What could he or she have done differently to improve the interview process?
What goals have you developed for yourself in your career and/or in your workplace?What motivates you to reach these goals? In what ways does your motivation differ from that of other people you know?
Have you ever worked with a difficult person? If so, how did you communicate with this person? Was your communication effective or ineffective? Based on what you have learned in this chapter, how
The computer center at Rock-bottom University has been experiencing computer downtime. Let us assume that the trials of an associated Markov process are defined as one-hour periods and that the
Using the PortaCom Risk Analysis worksheet in Figure 16.6 and available at the WEBfile link on the Web site accompanying the text, develop your own worksheet for the PortaCom simulation model.
The purpose of this exercise is to provide practice using the LINGO or Excel solvers. Find the values of X and Y that minimize the functionMin X2 - 4X + Y2 + 8Y + 20Do not assume nonnegativity of the
Automobile sales at B. J. Scott Motors, Inc., provided the following 10-year time series:
Suppose that a manager must choose between the following two mathematical models of a given situation: (a) a relatively simple model that is a reasonable approximation of the real situation and (b) a
Sharing various digital media impulsively can lead to embarrassment and worse. Have you or has someone you know ever regretted posting a comment, photo, or other digital media online?
What are three ways to avoid biased language? Give an original example of each.
Assume you are a member of a campus committee to organize a celebrity auction to raise funds for a local homeless shelter. Your friend Marika is committee chair, but she is carrying a heavy course
What writing fault is illustrated in the following sentence, and how can it be remedied? In the United States, services dominate the economy, however, many worry about the loss of manufacturing jobs.
Assume you have started a new job in which you respond to customers by using boilerplate (previously constructed) paragraphs. Some of them contain clichés such as pursuant to your request or in
Explain why good research habits are important and how they relate to personal integrity and ethics.
Consider this logical appeal under the heading “Reasons Students Hate Writing Essays or Term Papers” and evaluate its validity and ethics:Three term papers due tomorrow with three major tests
What function does a detailed table of contents play in long reports such as those that Pew produces?
Why do reports such as How Much Protection Does a College Degree Afford? contain graphics?
Over two decades, the Japanese anesthesiologist Yoshitaka Fujii fabricated 172 papers. An investigating panel found no records of patients or of any medication given. Among the 172 bogus papers, 126
Explain three types of report headings as well as their characteristics and uses.
During a job interview, do the interviewer and the interviewee want the same thing? How do their purposes differ?
Name the two main types of employment interviews, and explain how they differ.
Career coaches warn candidates to never enter a job interview "cold." What does this mean, and how can a candidate heed the warning?
When an interviewer asks, Tell me about yourself, what should a candidate do?
When an interviewer asks, where do you expect to be five (or ten) years from now, what is a sure kiss of death in a candidate's response? How should a candidate respond?
Should candidates be candid with interviewers when asked about their weaknesses?
When filling out an employment application form, how should a candidate respond when asked the reasons for leaving previous positions?
Is it a good idea to follow up after a job rejection? Why or why not?
"Like criminal background checks and drug tests, the social media check is quickly becoming an automatic part of the hiring process," asserts Melissa Bell, editor of Blog Post for The Washington
A recruiter for an organization has an outstanding prospect for a position. As part of his screening process, the recruiter checks the online presence of the candidate and discovers from her social
Most job seekers are thrilled to be offered a job, and they fear haggling over salary. Yet, employment specialists say that failing to negotiate can be a mistake that reverberates for years. Do you
Can novice job seekers predict what a job interview will involve?How is interviewing a two-way street? What does this mean for a job candidate?How can job seekers show recruiters or hiring managers
Some jobs are advertised even when a leading candidate has the position nailed down. The candidate could be an internal applicant or someone else with an inside track. Although not required by law,
What do you know about the hidden job market, and how does networking help a new grad find a job in this elusive market?How can professional networking tools such as LinkedIn help job seekers get a
After many months of job searching, recent grad Marcy finally found a job. On her resume, she fudged a little by boosting her grade point average and by claiming an internship that she applied for
Why might it be more effective to apply for unsolicited jobs than for advertised jobs? Discuss the advantages and disadvantages of letters that “prospect” for jobs.
Some employment authors claim that the paper resume is dead or dying. What's behind this assertion, and how should current job candidates respond?
The authors of Guerrilla Marketing for Job Hunters claim that every year 50 million U.S. jobs are filled, almost all without a job posting. Why do you think businesses avoid advertising job openings?
How has job searching for candidates and job placement for hiring managers changed in the digital age? In your opinion, have the changes had a positive or a negative effect? Why?
Why is it important to include a cover message with all resumes you send, even if you send them by e-mail?
What are the three parts of a cover message, and what is contained in each part?
How can you maximize the keyword hits in your resume? What three categories are most important?
What is an ATS, and how does it affect the way you prepare a resume?
How do chronological and functional resumes differ, and what are the advantages and disadvantages of each?
In searching for a job, how can you build a personal brand, and why is it important to do so?
What is the hidden job market, and how can candidates find jobs in it?
Although one may not actually find a job on the Internet, how can the big job boards be helpful to job hunters?
What are the current trends in sources of new jobs? Which sources are trending upward and which are trending downward?
List eight ways you can explore career opportunities while still in college.
When preparing to search for a job, what should you do before writing a resume?
In this digital age, what is the primary route to finding a job?
Discuss five tips for using smartphones courteously, safely, and responsibly.
Good visual aids have many purposes. List five of these purposes.
What are the three main goals of the conclusion of your presentation?
List and describe five types of presentations a business professional might make.
Compare these two very different mission statements: (a) An organization with five people said that its mission was "to eliminate hunger in the world." (b) Actor and social entrepreneur Brad Pitt,
If you were about to launch a new business, would you write your business plan from scratch or use a software program to do it? What are the pros and cons of each method?
What is a letter or memorandum of transmittal, and what should it include?
In what two ways do formal and informal proposals differ?
Why might you use a "hook" in a proposal, and what is an example?

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