Writing: Demonstrating the “You” Attitude [LO-1] Rewrite these sentences to refl ect your audience’s viewpoint:

a. Your email order cannot be processed; we request that you use the order form on our website instead.

b. We insist that you always bring your credit card to the store.

c. We want to get rid of all our 15-inch LCD screens to make room in our warehouse for the new 19-, 23-, and 35-inch monitors. Th us, we are off ering a 25 percent discount on all sales of 15-inch models this week.

d. I am applying for the position of bookkeeper in your offi ce. I feel my grades prove that I am bright and capable, and I think I can do a good job for you.

e. As requested, we are sending the refund for $25.

f. If you cared about doing a good job, you would’ve made the extra eff ort required to learn how to use the machinery properly.

g. Your strategy presentation this morning absolutely blew me away; there’s no way we can fail with all the brilliant ideas you’ve pulled together—I’m so glad you’re running the company now!

h. Regarding your email message from September 28 regarding the slow payment of your invoice, it’s important for you to realize that we’ve just undergone a massive upgrade of our accounts payable system and payments have been delayed for everybody, not just you.

i. I know I’m late with the asset valuation report, but I haven’t been feeling well and I just haven’t had the energy needed to work through the numbers yet.

j. With all the online news sources available today, I can’t believe you didn’t know that MyTravel and Th omas Cook were in merger talks—I mean, you don’t even have to get up from your computer to learn this!