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exploring management

Questions and Answers of Exploring Management

12 The triple bottom line of organisational performance would include measures of financial, social and (a) philanthropic performance. (b) environmental (c) legal (d) economic
11 A proponent of the classical view of corporate social responsibility would most likely agree with which of these statements? (a) Social responsibility improves the public image of business. (b)
10 A person's desires for a comfortable life and family security represent his or her desires to be honest and hard working represent (a) terminal; instrumental (b) instrumental; terminal (c)
9 In respect to the link between bad management and ethical behaviour, research shows that(a) managers who set unrealistic goals can cause unethical behaviour (b) most whistleblowers just want more
8 At what Kohlberg calls the level of moral development, an individual can be expected to act consistently with peers, meet obligations and follow rules of social conduct. (a) postconventional (b)
7 If a manager takes a lot of time explaining to a subordinate why he did not get a promotion and sincerely listens to his concerns, this is an example of an attempt to act ethically according to
1 Today's tutorial room could be a mirror image of tomorrow's workplace. You have just seen one of your classmates snap a photo of the essay question on an exam. The instructor has missed this, and
3 Jane Able was pleased to represent her firm as head of the local community development committee. In fact, her supervisor's boss once held this position and told her in a hallway conversation, 'Do
2 Kay Huang is one of your top-performing team members. She has shared with you her desire to apply for promotion to a new position just announced in a different division of the company. This will be
1 Ron Jones, vice president of a large construction firm, receives in the mail a large envelope marked 'personal'. It contains a competitor's cost data for a project that both firms will be bidding
18 If someone commits an unethical act, how can they rationalise it to make it seem right?
6 Which ethical position has been criticised as a source of 'ethical imperialism"? (a) Individualism (b) Absolutism (c) Utilitarianism (d) Relativism
5 Two employees are talking about ethics in their workplaces. Jay says that ethics training and codes of ethical conduct are worthless; Bea says they are the only ways to ensure ethical behaviour by
4 Someone who exposes the ethical misdeeds of others in an organisation is usually called a/an (a) whistleblower (b) ethics advocate (c) ombudsman (d) stakeholder
3 According to research on ethics in the workplace.. is/are often a major and frequent source of pressures that create ethical dilemmas for people in their jobs. (a) declining morals in society (b)
2 If a manager fails to enforce a late-to-work policy for all workers- that is, allowing some favoured employees to arrive late without penalties-this would be considered a violation of (a) human
1 A business owner makes a decision to reduce a plant's workforce by 10 per cent to cut costs and save jobs for the other 90 per cent of employees. This decision could be justified as ethical by
4 Your manager is enthusiastic about making sustainability a top organisational priority. In a recent meeting he kept talking about 'nature', 'green practices' and 'resource protection'. You listened
3 It's debate time, and you've been given the task of defending corporate social responsibility. Make a list of all possible arguments for making CSR an important goal for any organisation. For each
2 Assume one of your first assignments as an intern for a corporate employer is to design an ethics training program for the business's new hires. Your manager tells you that the program needs to
15 What organisational stakeholder would most likely get top-priority attention if a corporate board is having a serious discussion regarding how the firm could fulfil its obligations with respect to
14 In a social responsibility audit of a business firm, positive behaviours meeting which of the following criteria would measure the highest level of commitment to socially responsible practices?
13 An amoral manager: (a) always acts in consideration of ethical issues. (b) chooses to behave unethically. (c) makes ethics a personal goal. (d) acts unethically but does so unintentionally.
12 The triple bottom line of organisational performance would include measures of financial, social and performance. (a) philanthropic (b) environmental (c) legal (d) economic
11 A proponent of the classical view of corporate social responsibility would most likely agree with which of these statements? (a) Social responsibility improves the public image of business. (b)
10 A person's desires for a comfortable life and family security represent his or her desires to be honest and hard working represent (a) terminal; instrumental (b) instrumental; terminal (c)
9 In respect to the link between bad management and ethical behaviour, research shows that (a) managers who set unrealistic goals can cause unethical behaviour (b) most whistleblowers just want more
8 At what Kohlberg calls the level of moral development, an individual can be expected to act consistently with peers, meet obligations and follow rules of social conduct. (a) postconventional (b)
7 If a manager takes a lot of time explaining to a subordinate why he did not get a promotion and sincerely listens to his concerns, this is an example of an attempt to act ethically according to
1 Today's tutorial room could be a mirror image of tomorrow's workplace. You have just seen one of your classmates snap a photo of the essay question on an exam. The instructor has missed this, and
3.4 explain the challenges of sustainability as a business priority.
3.3 explain the concept of corporate social responsibility
3.2 describe ways to maintain high standards of ethical conduct
3.1 discuss ethical dilemmas and common ethics issues in the workplace
3 Compare your results with these answers.
2 Share your answers with others in your assigned group. Discuss the reasons members chose the answers they did; arrive at a final answer to each question for the group.
1 For each of the following questions, answer "T" (true) if you believe the statement is backed by solid research evidence or 'F' (false) if you do not believe it is an evidence-based statement."3 T
15 An organisation that operates with values and systems that result in 'continuous change and improve- ment based on the lessons of experience' is called a (a) learning organisation (b) smart
14 A management approach that takes into account long-term employment, slower promotions and more lateral job movements, attention to career planning and development, use of consensus decision
13 When managers make decisions based on solid facts and information, this is known as (a) continuous improvement (b) evidence-based management (c) Theory Y (d) the scalar chain
12 If an organisation is considered an open system, work activities that turn resources into outputs are part of the (a) input (b) transformation (c) output (d) feedback process.
11 The big interest today in refers to the management practice of using mathematics and computing power to examine 'big data' for insights on business. (a) continuous improvement (b) Theory X (c)
10 When a worker is a responsible parent, makes car payments and is active in local organisations, how might Argyris explain her poor work performance? (a) She isn't treated as an adult at work. (b)
9 If an organisation were performing poorly, what would Henri Fayol most likely advise as a way to improve things? (a) Teach managers to better plan, organise, control and lead (b) Give workers
8 One of the conclusions from the Hawthorne studies was that. (a) time and motion studies could improve performance (b) groups can sometimes restrict the productivity of their members (c) people
7 Which principle states that a person should only receive orders from one boss in an organisation? (a) Scalar chain (b) Contingency (c) Hawthorne (d) Unity of command
6 Which of the following is one of the characteristics of Weber's ideal bureaucracy? (a) Few rules and procedures (b) Impersonality (c) Promotion by privilege not by merit (d) Ambiguous hierarchy of
5 When a manager puts Dant in a customer relations job because he has strong social needs and gives Sherrill lots of daily praise because she has strong ego needs, he is displaying. (a) systems
4 If your local bank or credit union is a complex system, then the loan processing department of the bank would be considered a (a) subsystem (b) closed system (c) learning organisation (d)
3 If Douglas McGregor heard an instructor complaining that her students were lazy and irresponsible, he would say these assumptions. (a) violated scientific management ideas (b) focused too much on
2 The Hawthorne studies were important in management history because they raised awareness about the influence of (a) organisation structures (b) human factors (c) physical work conditions (d) pay
1 A management consultant who advises managers to carefully study jobs, train workers to do them with efficient motions and tie pay to job performance is using ideas from (a) scientific management
4 Your manager is concerned that some members of your team are too focused on career advancement, and not sufficiently focused on how they are meant to contribute to meeting the organisation's
3 You've just come up with a great idea for improving productivity and morale in a shop that silk-screens t-shirts for local bookstores. Your idea is to allow employees to work four 10-hour days if
2 As a manager in a small local firm, you've been told that because of an uncertain economy, workers can't be given any pay raises this year. You have some really hardworking and high-performing
1 It's holiday job time, and you've found something that just might work-doing surveys by phone for a marketing company. The regular employees are paid by the hour. Holiday hires like you fill in
2.4 discuss current issues in management theory.
2.3 recognise foundations of modern management thinking
2.2 identify insights from behavioural management approaches
2.1 understand lessons from classical management approaches
20 Suppose you have been hired as the new supervisor of an audit team for a national accounting firm. With four years of auditing experience, you feel technically well prepared. However, it is your
15 Which of the following is a responsibility that is most associated with the work of a CEO of a large company? (a) Aligning the company with changes in the external environment (b) Reviewing annual
14 Emotional intelligence helps us to manage ourselves and our relationships effectively. Someone who is high in emotional intelligence will have the capacity to and to control potentially disruptive
12 When a team leader clarifies desired work targets and deadlines for a work team, they are fulfilling the management function of. (a) planning (b) delegating (c) controlling (d) supervising
11 The manager's role in the 'upside-down pyramid' view of organisations is best described as providing so that operating workers can directly serve (a) direction; top management (b) leadership;
10 If the direction in managerial work today is moving away from command and control, what is it moving towards? (a) Coaching and facilitating (b) Telling and selling (c) Pushing and pulling (d)
9 The intellectual capital equation states: Intellectual capital x. = Commitment. (a) Diversity (b) Confidence (c) Competency (d) Communication
8 A company buys cloth in one country, has designs made in another country, has the garments sewn in another country and sells the finished product in still other countries. This firm is actively
7 When a manager denies a promotion to a qualified worker simply because of personally disliking them because they are from a particular ethnic background, this is an example of (a) discrimination
6 (a) pay; satisfaction (b) performance; satisfaction (c) performance: pay (d) pay: quality of work life and is the use of structures, rules, processes and oversight to hold an organisation and the
5 An effective manager is someone who helps others to achieve high levels of both
4 According to Robert Katz, . managers than by first-line managers. (a) human (b) conceptual (c) informational (d) technical skills are more likely to be emphasised by top
3 The process of building and maintaining good working relationships with others who may someday help a manager to implement their work agendas is called (a) governance (b) networking (c) emotional
2 The management function of is being activated when a bookstore manager measures daily sales in the magazine section and compares them with daily sales targets. (a) planning (b) controlling (c)
1 If a sales department supervisor is held accountable by a middle manager for the department's performance, on whom is the department supervisor dependent in making this performance possible? (a)
3 One result of globalisation is that many people now work domestically for foreign employers that have set up businesses in their local communities. How about you? Does it make any difference if you
2 It's time now to undergo a first interview for your 'dream' job. The interviewer panel is sitting across the table from you. One of them smiles, looks you in the eye and says, 'You have a very nice
1 When people are promoted to managerial positions, they often end up supervising friends and col- leagues. Put yourself in this situation. As a new manager of a team full of friends, what can and
Trends in U.S. small businesses show _____________.(a) a growing number owned by minorities(b) fewer of them using the Internet for business(c) more small businesses leaving small communities for the
A common reason small business start-ups often fail is _____________.(a) the owner lacks experience and business skills(b) there is too much government regulation(c) the owner tightly controls money
What is the diff erence between a joint venture and a wholly owned subsidiary?
Which of the following is identifi ed by researchers as a universal inhibitor of leadership success across cultures?(a) Inspiring confi dence(b) Acting autocratic(c) Being a good planner(d) Acting
Who gains most when the dollar weakens versus a foreign currency such as the Brazilian real?(a) American consumers of Brazilian products(b) Brazilian fi rms selling products in Europe(c) American fi
When foreign investment creates new jobs in the U.S., this is a form of _________ that is welcomed by the local economy.(a) globalization(b) insourcing(c) joint venturing(d) licensing
When Limited Brands buys cotton in Egypt and has tops sewn from it in Sri Lanka according to designs made in Italy and then sells the tops at Victoria’s Secret stores in the United States, this is
When boot-maker Rocky Brands bought 70%ownership of a manufacturing company in the Dominican Republic, Rocky was engaging in which form of international business?(a) Import/export(b) Licensing(c)
In addition to gaining new markets, businesses often go international in the search for _________.(a) political risk(b) protectionism(c) lower labor costs(d) most favored nation status
What is the diff erence between valuing diversity and managing diversity?
In a high-context culture we would expect to fi nd ______________.(a) low uncertainty avoidance(b) high power distance(c) monochronic time orientation(d) strong emphasis on nonverbal communication
In ______________ cultures, members tend to do one thing at a time; in ____________ cultures, members tend to do many things at once.(a) monochronic; polychronic(b) universal; particular(c)
Pluralism and the absence of discrimination and prejudice in policies and practices are two important hallmarks of ______________.(a) the glass ceiling eff ect(b) a multicultural organization(c)
Among the three leadership approaches to diversity identifi ed by Th omas, which one is primarily directed at making sure that enough minorities and women are hired by the organization?(a) Equal
Which statement is most consistent with arguments that diversity is good for organizations?(a) Having a diverse workforce guarantees success.(b) Diversity is easy to manage because it is already
How does ethnocentrism infl uence cross-cultural communication?
I once overheard a conversation between two Executive MBA students. One was telling the other: “My fi rm just contracted with Muzak to have mood music piped into the offi ces at various times of
Th e basic premise of reinforcement theory is that :___________.(a) behavior is a function of environment(b) motivation comes from positive expectancy(c) higher-order needs stimulate hard work(d)
When someone has a high and positive “expectancy”in expectancy theory of motivation, this means that the person _____________.(a) believes he can achieve performance expectations(b) highly values
When a team member shows strong ego needs in Maslow’s hierarchy, the team leader should fi nd ways to _____________.(a) link this person’s compensation with team performance(b) provide the
Which statement about the job satisfaction–job performance relationship is most accurate based on research?(a) A happy worker will be a productive worker.(b) A productive worker will be a happy
A/an _________ represents a rather intense but short-lived feeling about a person or a situation, whereas a/an _________ describes a more generalized positive or negative state of mind.(a) attitude;

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