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business
exploring management
Questions and Answers of
Exploring Management
1. A manager who is reactive and works hard to address problems after they occur is described as a _____________.(a) problem seeker(b) problem solver(c) rational thinker(d) strategic opportunist
4. Th e fi rst step in the decision-making process is to _____________.(a) generate a list of alternatives(b) assess the costs and benefi ts of each alternative(c) identify and defi ne the problem(d)
6. Costs, benefi ts, timeliness, and _____________ are among the recommended criteria for evaluating alternative courses of action in the decision-making process.(a) ethical soundness(b) past
7. Th e _____________ decision model views managers as making optimizing decisions, whereas the _____________ decision model views them as making satisfi cing decisions.(a) behavioral; judgmental
8. When a manager makes a decision about someone’s annual pay raise only after looking at the person’s current salary, the risk is that the decision will be biased because of _____________.(a) a
10. A common mistake by managers facing crisis situations is _____________.(a) trying to get too much information before responding(b) relying too much on group decision making(c) isolating
12. A manager who decides against hiring a new employee that just graduated from Downstate University because the last person hired from there turned out to be a low performer is falling prey to
14. Personal creativity drivers include creativity skills, task expertise, and _____________.(a) strategic opportunism(b) management support(c) organizational culture(d) task motivation
16. How does an optimizing decision diff er from a satisfi cing decision?
17. What is the diff erence between a risk environment and an uncertain environment in decision making?
18. How can you tell from people’s behavior if they tend to be systematic or intuitive in problem solving?
19. What is escalating commitment and how can it be avoided?
20. With the goals of both expanding your resumé and gaining valuable experience, you have joined a new mentoring program between your university and a local high school. One of the fi rst
Amazon.com has soared ahead of other online merchants. What the fi rm can’t carry in its 29 world-wide warehouses, affi liated retailers distribute for it. Not content to rest on past laurels, CEO
1. If forecasting is going to be imperfect, why bother with it?
2. Shouldn’t all planning provide for contingency plans?
1. Planning is best described as the process of and .(a) developing premises about the future; evaluating them(b) measuring results; taking corrective action(c) measuring past performance; targeting
2. Th e benefi ts of planning should include.(a) improved focus(b) less need for controlling(c) more accurate forecasts(d) increased business profi ts
4. In order to help implement her fi rm’s strategic plans, the CEO of a business fi rm would most likely want marketing, manufacturing, and fi nance executives to develop .(a) means–ends
5. planning identifi es alternative courses of action that can be taken if problems occur with the original plan.(a) Benchmark(b) Participatory(c) Staff(d) Contingency
6. A “no smoking” rule and a sexual harassment policy are examples of that are types of in organizations.(a) long-range plans; policies(b) single-use plans; means–ends chains(c) policies;
8. One of the expected benefi ts of participatory planning is .(a) faster planning(b) less need for forecasting(c) greater attention to contingencies(d) more commitment to implementation
9. When managers use benchmarking in the planning process, they usually try to .(a) set up fl exible budgets(b) identify best practices used by others(c) fi nd the most accurate forecasts that are
11. In addition to providing better focus, good planning off ers the benefi ts of .(a) guaranteed performance success(b) eliminating the need to change(c) improved action orientation(d) less emphasis
16. List the fi ve steps in the planning process, and give examples of each.
17. How does planning facilitate controlling?
18. What is the diff erence between contingency planning and scenario planning?
19. Why is participation good for the planning process?
How has Nordstrom managed to stay profi table heads and tails above the competition?It brought time-honored retail practices—keeping customers happy and managing inventory tightly—into a new era.
2. Is the concept of total quality management out of date?
2. When a soccer coach tells her players at the end of a losing game, “You did good in staying with the game plan,” she is using a/an ____________ as a measure of performance.(a) input
6. Th e ____________ chart graphically displays the scheduling of tasks required to complete the project.(a) exception(b) Taylor(c) Gantt(d) after-action
8. A good performance objective is written in such a way that it ____________.(a) has a fl exible timetable(b) is general and not too specifi c(c) is impossible to accomplish(d) can be easily measured
9. A manager is not living up to the concept of MBO if he or she ____________.(a) sets performance objectives for subordinates(b) stays in touch and tries to support subordinates in their work(c)
11. When a supervisor working alongside of an employee corrects him or her when a mistake is made, this is an example of ____________ control.(a) feedforward(b) external(c) concurrent(d) preliminary
15. Among the fi nancial ratios often used for control purposes, Current Assets/Current Liabilities is known as the ____________.(a) debt ratio(b) net margin(c) current ratio(d) inventory turnover
16. What type of control is being exercised in the U.S. Army’s after-action review?
17. How could clan control be used in a TQM program?
18. How can a just-in-time system reduce inventory costs?
19. What four questions could be used to set up a balanced scorecard for a small business?
20. Put yourself in the position of a management consultant who specializes in MBO. Th e local Small Business Enterprise Association has asked you to be the speaker for its luncheon next week. Th e
Electronic Arts is one of the largest and most profi table third-party video game makers. Exclusive contracts with professional sports teams have enabled it to dominate the sports gaming market. But
2. Why is growth such a popular business strategy?
1. How does bureaucratic control diff er from clan control?
1. Should all employees plan, or just managers?
1. Which is the best question to ask when starting the strategic management process?(a) “What is our mission?”(b) “How well are we currently doing?”(c) “How can we get where we want to
2. Th e ability of a fi rm to consistently outperform its rivals is called .(a) vertical integration(b) competitive advantage(c) strategic intent(d) core competency
6. A in the BCG Matrix would have a high market share in a low-growth market.(a) dog(b) cash cow(c) question mark(d) star
7. In Porter’s fi ve forces model, which of the following conditions is most favorable from the standpoint of industry attractiveness?(a) many competitive rivals(b) many substitute products(c) low
12. Porter’s model of competitive strategies suggests a fi rm that wants to compete with its rivals in a broad market by selling a very-low-priced product would need to successfully implement a
13. are special strengths that an organization has or does exceptionally well and that help it outperform competitors.(a) Core competencies(b) Strategies(c) Alliances(d) Operating objectives
14. Th e two questions asked by Porter to identify the correct competitive strategy for a business or product line are: 1—What is the market scope?2—What is the ?(a) market share(b) source of
15. Which is an example of a cooperative strategy?(a) retrenchment(b) strategic alliance(c) bankruptcy(d) vertical integration
16. What is the diff erence between corporate strategy and functional strategy?
17. Why is a cost leadership strategy so important when one wants to sell products at lower prices than competitors?
18. What strategy should be pursued for a “question mark” in the BCG Matrix, and why?
19. What is strategic leadership?
20. Kim Harris owns and operates a small retail store, selling the outdoor clothing of an American manufacturer to a predominantly college-student market. Lately, a large department store outside of
Once a niche company operating in the northeast, Dunkin’ Donuts is opening hundreds of stores and entering new markets. At the same time, the java giant is expanding both its food and coff ee menus
1. Why is organizing such an important management function?
2. If organization charts are imperfect, why bother with them?
1. Th e main purpose of organizing as a management function is to ____________.(a) make sure that results match plans(b) arrange people and resources to accomplish work(c) create enthusiasm for the
3. Rumors and resistance to change are potential disadvantages often associated with ____________.(a) virtual organizations(b) informal structures(c) functional chimneys(d) cross-functional teams
4. When an organization chart shows that vice presidents of marketing, fi nance, manufacturing, and purchasing all report to the president, top management is using a ____________ structure.(a)
5. Th e “two-boss” system of reporting relationships is both a potential source of problems and one of the key aspects of ____________ structures.(a) functional (b) matrix(c) network (d) product
6. A manufacturing business with a functional structure has recently acquired two other businesses with very diff erent product lines. Th e president of the combined company might consider using a
9. An organization that employs just a few “core” or essential full-time employees and outsources a lot of the remaining work shows signs of using a ____________ structure.(a) functional (b)
12. Th e bureaucratic organization described by Max Weber is similar to the ____________ organization described by Burns and Stalker.(a) adaptive (b) mechanistic(c) organic (d) horizontal
14. Workers following a compressed workweek schedule most often work 40 hours in ____________ days.(a) 3 ½ (b) 4(c) 5 (d) a fl exible schedule of
16. Why should an organization chart be trusted “only so far”?
17. In what ways can informal structures be good for organizations?
18. How does a matrix structure combine functional and divisional forms?
19. Why is an organic design likely to be quicker and more fl exible in adapting to changes than a mechanistic design?
20. Imagine you are a consultant to your university or college president. Th e assignment is: Make this organization more effi cient without sacrifi cing its educational goals. Although the president
13. Th e most participative of the planned change strategies is __________.(a) negotiation and agreement(b) rational persuasion(c) shared power (d) education and communication
14. When a change leader tries to deal with resistance by trying to covertly infl uence others, off ering only selective information and/or structuring events in favor of the desired change, this is
16. What core values might be found in high-performance organizational cultures?
17. What is the diff erence between process, product, and business model innovation?
18. How do a manager’s responsibilities for change leadership vary among Lewin’s three phases of planned change?
19. What are the possible diff erences in outcomes for managers using force-coercion and shared power change strategies?
16. What core values might be found in high-performance organizational cultures?
17. What is the diff erence between process, product, and business model innovation?
18. How do a manager’s responsibilities for change leadership vary among Lewin’s three phases of planned change?
19. What are the possible diff erences in outcomes for managers using force-coercion and shared power change strategies?
Over a span of more than 30 years, Apple Computer has generated some of America’s greatest business successes and has also experienced major failures. Apple Inc. ignited the personal computer
2. Can a good argument be made that merit pay just doesn’t work?
1. Human resource management is the process of ____________, developing, and maintaining a high-quality workforce.(a) attracting (b) compensating(c) appraising (d) selecting
2. A ____________ is a criterion that organizations can legally justify for use in screening job candidates.(a) job description(b) bona fi de occupational qualifi cation(c) realistic job preview(d)
3. ____________ programs are designed to ensure equal employment opportunities for groups historically underrepresented in the workforce.(a) Realistic recruiting (b) Mentoring(c) Affi rmative action
6. In the legal context of human resource management, which of the following is most likely a safe question for an interviewer to ask a job candidate during a telephone interview?(a) Are you pregnant
7. Socialization of newcomers occurs during the ____________ step of the staffi ng process.(a) orientation (b) recruiting(c) selection (d) advertising
9. When a job candidate is asked to actually perform on-the-job for a period of time while being observed by a recruiter, this is a selection technique known as ____________.(a) mentoring (b) work
10. Th e ____________ purpose of performance appraisal is being addressed when a manager describes training options that might help an employee improve future performance.(a) development (b)
11. When a team leader must rate 10% of team members as “superior,” 80% as “good,” and 10% as “unacceptable,”this is an example of the ____________ approach to performance appraisal.(a)
13. Whereas bonus plans pay employees for special accomplishments, gain-sharing plans reward them for ____________.(a) helping to increase social responsibility(b) regular attendance(c) positive work
14. An employee with family problems that are starting to interfere with work would be pleased to learn that his employer had a(n) ____________ plan.(a) employee assistance (b) cafeteria benefi ts
16. Why is orientation important in the HRM process?
17. How does mentoring work as an on-the-job training approach?
18. When is an employment test or a performance appraisal method reliable?
19. How do the graphic rating scale and the BARS diff er as performance appraisal methods?
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