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business
information technology management

Questions and Answers of Information Technology Management

You are a member of a team working for a multinational finance corporation. Your team’s project is to prepare a complex financing proposal for a client within one week. Two of the team members are
Marketel is a fast-growing (hypothetical) telemarketing company whose headquarters are in Colorado, but the majority of its business is in California. The company has eight divisions, including one
Visit picturetel.com and sites of other companies that manufacture conferencing products for the Internet.Prepare a report. Why are conferencing products considered part of video commerce?
From your own experience or from the vendor’s information, list the major capabilities of Lotus Notes/Domino. Do the same for Microsoft Exchange.Compare and contrast the products. Explain how the
Distinguish between flaming and spamming. How are they related? How is flaming related to netiquette?
Relate telecommuting to networks.
Based on what you know about Lotus Notes, can it support different-time/different-place work situations?
How can computers support a team whose members work at different times?
It is said that collaboration tools can change organizational culture. Explain how.
Explain why the topic of group work and its support is getting increased attention.
Discuss the role of Web-based call centers and their contribution to competitive advantage.
Explain the advantages of using Web-based e-mail over server-based e-mail.
Explain the advantages of electronic mail over regular mail.
Describe how agents can help people find specific information quickly.
Identify some commercial tools that allow users to conduct browsing, communication, and collaboration simultaneously.
Define netiquette.
Define flaming and contrast it with spamming.
Define telecommuting and describe its benefits.
Describe and distinguish between DL and e-learning.
Define voice technology and list its major business uses.
Define Internet and Internet2.
List the major Internet-based agents.
Describe software agents.
Define workflow systems.
List the major capabilities of teleconferencing.
Describe the major capabilities of real-time collaboration tools.
Define groupware.
Describe differences and relationships between intranets and extranets.
Define software agents applications and list their Internet applications.
Describe the time/place framework.
What are some major benefits and limitations of working in groups?
Distinguish corporate portals from information (Internet)portals.
Describe corporate portals and their benefits.
Define discovery, communication, and collaboration.
Define an intranet.
List the major advantages of the Internet.
Use the Internet to find another, similar organization that is competing against itself to achieve competitive advantage.
How did Aeronautica Civil measure competitive success?Specifically, compare “before” and “after” on the performance measures identified in this case.
What were some of the keys to success for Aeronautica Civil?
Can profit-making organizations use the approach adopted by Aeronautica Civil? Why or why not?
Who is Aeronautica Civil competing against? What other approaches to measuring competitiveness can not-for-profit and government agencies use in measuring competitiveness?
How can Cisco use the knowledge it has acquired from internal implementation of these systems to fulfill its goal to be a network solution provider to its customers?
Are the initiatives in place at Cisco available only to such a high-tech company? Specifically, what difficulties would a more traditional company face in becoming Net ready?
The case emphasizes benefits to Cisco. How do suppliers benefit? How do customers benefit?
How does each of Porter’s five forces apply to Cisco?
Enter some EDGAR-related Web sites(edgar-online.com, hottools.com, edgar.stern.nyu.edu). Prepare a list of the documents that are available, and discuss the benefits one can derive in using this
Research the online toys competition. Visit the sites of toysrus.com, lego.com, KBKids.com, and also check toy sales online by sears.com, amazon.com, and walmart.com. Finally, examine dogtoys.com.
Enter the Web site of Dell Computer (dell.com) and document the various services available to customers. Then enter IBM’s site (ibm.com). Compare the services provided to PC buyers at each company.
McKesson Drugs is the largest wholesale drug distributor in the world. Visit the company Web site(mckesson.com). What can you learn about its strategy toward retailers? What is its strategy toward
Assign members to UPS, FedEx, DHL, and the U.S.Postal Service. Have each group study the e-commerce strategies of one company. Then have members present the company, explaining why it is the best.
Assign each group member to a company to which he or she has access, and have each member prepare a valuechain chart. The objective is to discover how specific IT applications are used to facilitate
Assign group members to each of the major airlines.Read Callon’s (1996) chapter on competition in the airline industry. Visit the Web sites of the major airlines.Explain how they deal with
The competition in retailing online is growing rapidly as evidenced in goods such as books, toys, and CDs. Assign groups to study online competition in the above industries and more. Identify
Assign group members to each of the major car rental companies. Find out their latest strategies regarding customer service. Visit their Web sites, and compare the findings. Have each group prepare a
Identify the major competitors of Rosenbluth International.Visit three other travel agent Web sites, and compare their strategies and offerings to those of Rosenbluth.
Study the Web sites of Amazon.com and Barnes & Noble online (bn.com). Also, find some information about the competition between the two. Analyze Barnes &Noble’s defense strategy using Porter’s
One area of intensive competition is selling cars online(see Slater, 1999). Examine the strategy of the players cited in the paper (available at cio.com). Identify the related new business models and
Review the applications in Section 3.6 and relate them to Porter’s five forces.
Explain what unique aspects are provided by the global business drivers model.
Why might it be difficult to justify an SIS?
Give two examples of how attacking companies can use IT to increase the impact of the five forces in Porter’s model.
Give two examples that show how IT can help a defending company reduce the impact of the five forces in Porter’s model.
Discuss the relationship between the critical organizational responses of Chapter 1 and a differentiation strategy.
What is the importance of competitive intelligence in SIS? What role does the Internet play in intelligence gathering?
A major objective of the Rosenbluth strategy was to create a very close relationship with the customer. Relate this objective to Porter’s two models.
List two reasons why it is difficult for businesses to sustain a competitive advantage.
Describe two approaches for identifying appropriate SISs for implementation.
Describe the global business drivers model.
Compare the value chain to the value system.
What are vertical consortia? What are horizontal consortia?
What are the potential uses of Porter’s value chain model in analyzing competitive advantage?
List the primary and support activities of Porter’s value chain model.
List 12 strategies for competitive advantage.
What has been the impact of the Internet on Porter’s competitive forces model?
List the five forces in Porter’s competitive forces model.
List eight ways IT can support the objectives of strategic management.
What has been the impact of the digital economy on competition?
What is a competitive strategy and how is it related to competitive advantage?
What is an SIS?
What competitive opportunities do you see for IT at TWC?
What kind of management and decision support information do Barbara and Jeremy need?
What kinds of information does TWC collect at the transaction level?
Identify three people you want to interview at TWC to help you understand the current information architecturea. For each person, prepare three questions you’ll ask them to elicit information about
Visit sears.com and marksandspencer.com, and find out these companies’ e-commerce strategies. Compare the functionalities offered there with those of JCPenney.
Visit JCPenney.com to see how the company uses its storefront to provide customer services.
What kind of information technologies can be used to help JCPenney to promote its business? To accomplish its business strategies?
Does its existing legacy system help JCPenney.com accomplish its goal in promoting its online business? Can any of the emerging technologies be used to further improve the situation?
The existing technology enables transmission of data any time an employee can access the Internet with a wireline. Technically, the system can be enhanced so that the data can be sent wirelessly from
Explain why Maybelline’s new reporting system is an e-commerce application.
Summarize the advantages of the new system over the IVR one.
IVR systems are still popular. What advantages do they have over even older systems in which the reps mailed or faxed reports?
Enter sap.com and mysap.com and identify material related to supply chain and enterprisewide systems.Prepare a report.
Enter cio.com and find recent information on the changing role of the CIO and the ISD. Prepare a report.
Investigate the status of pervasive computing by looking at ibm.com/software/pervasive, computer.org/pervasive, and percom.org. Prepare a report.
Enter argus-acia.com and learn about new developments in the field of information architecture. Also, view the tutorials at hotwired.com/webmonkey on this topic. Summarize major new trends.
Investigate the status of utility computing by visiting infoworld.com/forums/utility, aspnews.com (discussion forum), google.com, ibm.com, oracle.com, and cio.com.Prepare a report that will highlight
Enter the Web site of Hershey (hersheys.com). Examine the information about the company and its products and markets. Explain how an intranet can help such a company compete in the global market.
Surf the Internet for information about airport security regarding bomb- and weapon-detecting devices. Examine the available products, and comment on the IT techniques used.
Enter the site of Federal Express (fedex.com) and find the current information systems used by the company or offered to FedEx’s customers. Explain how the systems’innovations contribute to the
Divide the class into teams. Each team will select a small business to start (a restaurant, dry cleaning business, small travel agency, etc.). Assume the business wants to become an e-business. Each

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