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business
information technology management

Questions and Answers of Information Technology Management

Observe a checkout counter in a supermarket that uses a scanner. Find some material that describes how the scanned code is translated into the price that the customers pay.a. Identify the following
Review the following systems in this chapter and identify the support provided by IT:● Chase Manhattan Bank● Best Buy online● Bomb detection by the FAA● Maybelline (Minicase 1)● JCPenney
Review the list of key IT management issues (see the subsection titled, “The Role of the IS Department,” page •••).a. Present these issues to IT managers in a company you can access. (You
Select two companies you are familiar with and find their mission statement and current goals (plans).Explain how these goals are related to operational, managerial, and strategic activities on
Relate each of the following systems as one (or more) of the IT support systems:a. A student registration system in a university.b. A system that advises farmers about which fertilizers to use.c. A
Some speculate that utility computing will be the dominating option of the future. Discuss why or why not.
There is wide speculation that m-commerce will surpass wireline e-commerce (e-commerce that takes place over wired networks) as the method of choice for digital commerce transactions. What industries
Is the Internet an infrastructure, architecture, or application program? Why? If none of the above, then what is it?
Web-based applications such as e-commerce and e-government exemplify the platform shift from client/server computing to Web-based computing.Discuss the advantages of a Web-based operating environment.
Discuss the capabilities of P2P architecture.
Relate the following concepts: client/server, distributed processing, and enterprisewide computing.
Explain how operational, managerial, and strategic activities are related to various IT support systems.
Describe how business architecture, IT architecture, and information infrastructure are interrelated.
Distinguish between interorganizational information systems (IOS) and electronic markets.
Discuss the logic of building information systems in accordance with the organizational hierarchical structure.
Define grid computing.
Define peer-to-peer architecture.
What/who are knowledge workers?
Define utility computing.
What is a client/server system?
Define a legacy system.
Distinguish between a mainframe and a distributed environment.
List the information resources that are usually managed by end users.
What is mobile commerce?
Define the Internet, intranet, and extranet.
What is a Web-based system?
Describe the evolution of support systems over time.
Define information infrastructure.
What is information architecture?
What is an enterprisewide system?
What information systems support the work of groups?
Describe operational, managerial, and strategic activities.
How does a KMS work?
Explain the role of the DSS.
Describe a TPS.
Define data, information, and knowledge.
What are some of the business pressures that drive use of RFID in retailing?
Is this an e-business application? Why, or why not? If yes, can you identify the business model used?
Find some information regarding the advantages of RFIDs over regular barcodes.
Assuming the cost of RFID is low (less than $0.05 per item), what advantages can you see for tagging individual items in each store? Is it necessary to do it?
What are the major benefits of the wireless system over the previous wireline one? Do you think wireline systems will disappear from campuses one day? (Do some research on the topic.)
Is the system contributing to improved learning, or just adding entertainment that may reduce the time available for studying? Debate your point of view with students who hold a different opinion.
Some say that the wireless system will become part of the background of everybody’s life—that the mobile devices are just an afterthought. Explain.
In what ways is the Wi-Fi technology changing the life of Dartmouth students?
Enter dell.com and configure the computer of your dreams. (You do not have to buy it.) What are the advantages of such configuration?
Experience customization by designing your own shoes at nike.com, your car at jaguar.com, your CD at saregama.com, and your business card at iprint.com. Summarize your experiences.
Enter tellme.com and bevocal.com. Observe the demos.Write a report on the benefits of such technologies.
Enter x-home.com and find information about the easy life of the future.
Prepare a short report on the role of information technology in government. Start with whitehouse.gov/omb/egov/2003egov-strat.pdf, ctg.albany.edu, e-government.govt.nz, and
Visit some Web sites that offer employment opportunities in IT (such as execunet.com and monster.com). Compare the IT salaries to salaries offered to accountants.For other information on IT salaries,
Enter digitalenterprise.org. Prepare a report regarding the latest EC developments in the digital age.
Surf the Internet (use google.com, brint.com, or a similar engine) to find information about:a. International virtual corporations (at least two examples).b. Virtual corporations in general.
Enter the Web site of UPS (ups.com).a. Find out what information is available to customers before they send a package.b. Find out about the “package tracking” system; be specific.c. Compute the
Enter digitalenterprise.org; go to Net-centrism and read the latest “hungry minds” items there. Prepare a report regarding the latest in the digital age.
Identify Web-related new business models in the areas of the group’s interests. Identify radical changes in the operation of the functional areas (accounting, finance, marketing, etc.), and tell
Review the Wall Street Journal, Fortune, Business Week, and local newspapers of the last three months to find stories about the use of Web-based technologies in organizations.Each group will prepare
Reread the Siemens case at the start of the chapter and prepare a presentation to the CEO of a competing company.Stress both the benefits and the cost and limitations of such a transformation.
The market for optical copiers is shrinking rapidly. It is expected that by 2005 as much as 85 percent of all duplicated documents will be done on computer printers.Can a company such as Xerox
Review the examples of IT applications in Section 1.3, and identify the business pressures in each example.
Discuss the ethics related to use of RFID tags.
Discuss the potential impact of utility computing.
Discuss why some information systems fail.
Explain why mass customization is desirable.
Why is the Internet said to be the creator of new business models?
Distinguish between network computers and networked computing.
Relate cycle-time reduction to improved financial and business performance.
It is said that networked computing changes the way we live, work, and study. Why?
Explain why the cost-performance ratio of IT will improve by a factor of 100, while performance is expected to improve only by a factor of 50.
Why is m-commerce perceived as being able to increase EC applications?
Explain why IT is a business pressure and also an enabler of response activities that counter business pressures.
Review the examples of the new versus the old economy cases. In what way did IT make the difference?
Discuss the motivation for becoming an e-business.
Describe pervasive computing.
Define networked computing and networked organizations.
Define the Internet, an intranet, and an extranet.
Describe a Simputer (simple computer).
Define optical networks and network storage.
List the major capabilities of IT.
What is cycle-time reduction? Why is it so important?
What are Moore’s Law and Metcalfe’s Law?
Describe mass customization.
Define corporate portals.
Define mobile computing and m-commerce.
Define information technology.
List the major critical response activities used by organizations.
What are the major pressures in the business environment?
Define a business model by giving an example of one.
Define digital economy and list its major characteristics.
Define an information system and list its major components.
Understand the role and impact of virtual communities.
Describe the impacts of IT on social issues as a result of 9/11.
Identify some of the major societal impacts of the Web including the digital divide and computer crime.
Discuss the impacts of IT and individuals at work.
Identify the major impacts of information technology on the manager’s job and on organizational structure, power, jobs, supervision, and decision making.
Consider some negative impacts of people by computers, and other potential negative impacts of information technology.
Understand the major impacts of information technology on organizations, individuals, and society.
Understand the economics of security and risk management.
Describe business continuity and disaster recovery planning.
Describe the security issues of the Web and electronic commerce.
Describe the major methods of defending information systems.

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