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introduction e-business management

Questions and Answers of Introduction E-Business Management

Industrialisation and the growth of urbanisation historically led to the growth of office jobs. Offices and factories were co-located. People became commuters and travelled every day to work in a
Amazon Web Services (AWS) is Amazon’s global on-demand cloud service, which at the time of writing offered more than 70 different services to digital business customers.Amazon has had particular
Develop a balanced case for the managing director explaining the cloud services approach and summarising its advantages and disadvantages.
If we exclude the possible cost benefits that a digital business derives from being located in ‘the cloud’, what are the other reasons to work in that way - even if the costs might actually be
The debate between single-tenancy versus multi-tenancy often comes down to how much a digital business is prepared to spend on SaaS and how resistant to the idea of multi-tenancy a SaaS supplier is.
Every website needs a domain name. In the process of acquiring customers, one of the key identifiers is a memorable domain name. A domain name can match a business brand name or be linked to a
Personalised messaging based around customer’s life events is a great way to cut through the noise and reach customers in a way that is meaningful to them. Can you give some idea of what
What are the practical risks to the organisation of failure to manage the digital infrastructure adequately?
How should we evaluate alternative models of delivering digital services?
Outline the range of digital technologies used to build a digital business infrastructure within an organisation and with its partners
Review the management actions needed to maintain service quality for users of digital platforms?
Summarise the macro-environment variables a company needs to monitor.
Explain the purpose of environmental scanning.
What are the three key factors that affect consumer adoption of the Internet?
Explain the significance of the diffusion-adoption concept for the adoption of new technologies to:(a) consumers purchasing technological innovations;(b) businesses deploying technological
What action should e-commerce managers take to ensure compliance with ethical and legal standards of their site?
You recently started a job as e-commerce manager for a bank.Produce a checklist of all the different legal and ethical issues that you need to assess for compliance on the existing website of the
How should an e-commerce manager monitor and respond to technological innovation?
‘Internet access levels will never exceed 50% in most countries.’ Discuss.
Select a new Internet access technology that has been introduced in the last two years and assess whether it will become a significant method of access.
Assess how the eight principles of the UK Data Protection Act(www.gov.uk/data-protection) relate to actions that ecommerce managers need to take to ensure legal compliance of their site.
How is business continuity (BC) best defined?a.Creating optimum business resilience.b.Crisis management of a disaster.c.The uninterrupted availability of all key resources supporting essential
Business continuity management (BCM) should be developed to cover which of the following? (Select all correct answers.)a.Premises.b.Technology.c.Product recall.d.Stakeholders.e.Hard file conversion.
Which of the following does not typically fall under the scope of BC planning?a.Risk assessment.b.Contingency plans for specific situations.c.Fostering awareness of the need for BC.d.Creating a
Which of the following is not a valid definition of disaster for purposes of BC planning?a.An event, which causes the loss of an essential service, or part of it, for a length of time which imperils
Which of the following is not a reason why BC planning has become more important in recent years?a.JIT inventory control.b.Interdependence between companies.c.ERP systems.d.Increased warehousing of
Why can’t I just have a single plan that covers everything – crisis management, emergency and incident management, and continuity?
Isn’t this a job for ICT? Why should the business be involved?
What is the relevance of BCM in the public sector?
Why do we need BCM if we have insurance?
Review the scenarios described earlier in the chapter. You were asked to evaluate whether each of these situations would constitute a disaster. Why did you find the decision difficult? What
Think of a specific organization with which you have been associated in some way.What if you discovered that it had no BCP? Think about what a short-term or longterm interruption in business might
If you currently work for a company that is engaged in some way in BC planning, where would you place your current efforts on the “BC Maturity Pyramid”? What do you see as the next big challenge
Which of the following is not specifically mentioned by ISO 22301 in the section that covers determining the scope of a Business Continuity Management System?a.Establish the parts of the organization
Which of the following are activity headings within ISO 22301?a.Context of the organization.b.Leadership.c.Planning.d.Support.e.Operation.f.Performance evaluation.g.Improvement.
What does ISO 22313 cover?a.IT Disaster Recovery.b.Guidance for implementing ISO 22301.
Which three elements are covered by AS/NZS 5050?a.Defining the principles.b.Preparing and managing the framework.c.Process for defining and controlling disruption-related risk.d.The role of BCM in
The USA NFPA 1600 Standard on Disaster/Emergency Management and Business Continuity Programs includes which of the following elements?a.Program management, which includes program team structure; laws
What are the benefits and advantages of following a standard?
What criteria should I apply to deciding which standard is most suitable to my environment? Why?
If I do follow a standard, why should I bother to get certification in it? What could be the advantages and disadvantages of formal certification?
How does the selection of a standard influence other possible business decisions, such as selecting software and picking consultants?
What might be the standards-related challenges for a multinational company?
Which of the following is one of the early steps of initiating a BC project?a.Update BCP.b.Evaluate solution.c.BC scope identification.d.Risk elimination.
Which of the following is a benefit to BCP that can be used to get buy-in from management? Select all that apply.a.BCP doesn’t cost very much.b.BCP is necessary for compliance with legal
Which of the following is not a function of the steering committee?a.Agree on terms of reference, scope, and assumptions.b.Agree on the organization’s appetite for risk.c.Liaise between all parties
Which of the following is not a function of the BC coordinator?a.Make business decisions on continuity issues.b.Set up project program and plans.c.Adopt standard project control procedures.d.Ensure
How long would a BCP project typically take from start to conclusion?a.1-2 weeks.b.1-2 months.c.6-12 months.d.3-6 years.
What if I can’t get senior management buy-in?
Wouldn’t it be simpler, easier, and quicker to get a fill-in-the-blanks template – why shouldn’t I do this?
We’ve been in business for over ten years without a disaster – how can I persuade management we need to implement BCM now?
What is the ROI of BCM?
Define “Risk.”a.A theoretical exposure to danger.b.A hazard or threat that has been assessed as to the probability of it occurring to a specific asset.c.Something of value.
Risks from processes and materials may include which, if any, of the following:a.Failure of a security device.b.Loss of a key supplier.c.Build up of potentially flammable grease.d.Failure of fire
Of the following, which is not an approach to Risk Management?a.Accept the risk.b.Avoid the risk.c.Reduce the risk.d.Contain the risk.e.Transfer the risk.f.None of the above.
Of the following risks, which would not be covered by a BCP?a.Contamination.b.Extortion.c.Hardware failure.d.Air-conditioning failure.
Should supply chain dependence normally be covered by risk assessment?a.Yes.b.No.
Why should I bother with risk analysis? Surely a high-level BIA is all I need to get started?
If risk probability is a matter of perception and appetite, how will we get consensus?
My boss is a risk-taker. He says we don’t need a BCP – he’s been in the business for thirty years and whatever happens he’ll know what to do. How do I counter this?
How do I convince people that the risk analysis is not some sort of witch-hunt or blame game – they’re worried about being blamed if risks are identified in their areas?
Which of these is NOT a generic potential supply chain risk?a.Environmental.b.Social.c.Geopolitical.d.Economic.e.Technological.
What is the main reason why BC Managers need to work together with their colleagues in procurement departments?a.To ensure value for money.b.To raise the profile of BCM.c.To ensure continuity of
Which of the following roles should the BCM NOT be involved in regarding mission critical supplies?a.Recommending dual supplier policies.b.Drafting contracts and service level agreements.c.Developing
Which of the following should come within the scope of the RA and BIA?a.Identifying strategic and mission critical purchases.b.Vulnerability to supplier failure.c.Over-dependency on a supplier
Should the BCM be involved in ensuring RA and BIA form part of the business case?a.No.b.Yes.
How can I achieve my BCM role in procurement without procurement thinking I’m interfering in their domain and resisting this?
Just how much expertise in procurement does the BCM need to fulfil their role?
How can the BCM get involved in the business case to ensure risk and impact aspects are fully considered?
What should be included in a checklist for the procurement department covering RA, BIA, and BC aspects?
Who should be responsible for risk management in procurement and supply chain management?
Should you impose risk management and BC requirements throughout your supply chain – including sub-contractors – for strategic supplies?
How would you replace a strategic supplier on 30 days’ notice with a supplier you had not previously rejected at evaluation?
What are the benefits and disadvantages of outsourcing core activities? If the following documents are going to form part of a contract, what should be their order of precedence?The SLA.Important
Which statement is illustrative of the Pareto Principle?a.25% of the activity comes from 75% of the branches.b.80% of the activity comes from 20% of the products or services.c.60% of the activity
Which of the following is a weakness of using questionnaires alone?a.The completion and return rate may be unrepresentative.b.Completion may be inaccurate or deceiving.c.Questions may be
When conducting interviews of staff, why should all levels of staff be included?a.Junior staff members can see the failings of senior staff and will illustrate them plainly, offering insights into
Of the following, which is considered a potential failing of the Annualized Cash method of scoring impact?a.It provides spurious financial accuracy.b.It may result in a large number of fairly likely,
According to recent surveys of business leaders the biggest risks facing business include (select all that apply):a.Loss of reputation.b.Business interruption.c.Product liability.d.Employee
How can I put a value on impacts like death or injury?
I’m not an accountant. From what sources can I gather the impact numbers, and how can I make sure they are realistic?
How do I convince my target audience to accept the figures in my BIA?
Who are my stakeholders?
Based on a survey by SecurIT, what percentage of respondents who had recently suffered data loss blamed faulty or non-existent backups?a.5%.b.50%.c.75%.d.91%.
What is the weakness of the “bunker” method of protecting assets?a.The bunker is a fixed installation that makes it an easy target for attackers.b.The bunker can only protect what is inside it
What is a “warm site?”a.A total standby environment, including accommodation, production equipment, computer hardware, software and data, communications software and supporting services,
What risks may be inherent in an “all risks” insurance policy?a.It usually carries exclusions and does not cover all risks.b.So-called “all risks” policies are fraudulent and should be
With cloud computing for ICT disaster recovery, you get a lot of bang for your buck.Is selecting it as an option a no-brainer?
Business is often cyclical or seasonal. Should you plan for best case, worst case, or average business volumes and activities?
A cheap solution is reciprocal support (mutual aid). Would it work for you?
Public authorities you may need to coordinate with in the event of a disaster include all but which of the following?a.Local, state, and federal government bodies.b.The Better Business
What must happen in order for FEMA to assist in a disaster situation?a.The state governor asks for help from the president, and FEMA advises whether to declare a disaster.b.The CEO of a major
The typical responsibilities of the state in a disaster situation include:a.Reduce vulnerability of people and communities of this state to damage, injury, and loss of life and property resulting
Which of the following is Emergency Preparedness Canada (EPC) not responsible for?a.Coordinating international participation in emergency preparedness.b.Provide emergency preparedness education and
Which of the following is a benefit to salvaging damaged equipment after a disaster?a.New equipment is not as good as old equipment.b.Employees need something to do to take their mind off the
In Crisis Communications, which of the following is good practice:a.Saying “no comment.”b.Blaming others.c.Denying everything.d.Getting an external authority to support you.
Imagine the Homeland Security Act (or similar legislation) is invoked. Your facilities are requisitioned and you are denied access to your premises. How could you ensure business continuity?
A fire breaks out in your head office and the fire service responds. How will you liaise with them and how could it affect your BC activities?
A customer is seriously injured in this fire. How would you deal with the media?
You share a building with other companies. How could this affect your BC plans and capabilities?

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