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business
management information systems

Questions and Answers of Management Information Systems

What are the problems (there are many) associated with the implementation of TIAA-CREF’s new information system? Which problem is the most fundamental?
What strategies might companies use to gain competitive advantage?
Why did Norfolk Southern decide to sell its software to other railroads? Wouldn’t this strategy diminish, rather than strengthen, the company’s competitive advantage? Hint: What is the
Would you classify Norfolk Southern’s new system as a strategic information system? Why or why not? Hint: Look back at the definition of an SIS in this chapter.
What is the difference between applications and computer-based information systems?
Can CarMax sustain its competitive advantage?Why or why not? Hint: What are the barriers to entry for a used-car dealership (see Section 2.2).
What is CarMax’s biggest competitive advantage?Is this advantage related to information systems?Support your answer.
Identify the various computer-based information systems used by CarMax.
Describe how information resources are managed, and discuss the roles of the information systems department and the end users.
Describe five strategies that companies can use to achieve competitive advantage in their industries.
Describe Porter’s competitive forces and value chain models, and explain how IT helps companies improve their competitive positions.
Identify the major information systems that support each organizational level.
Describe the various types of information systems by breadth of support.
Why is Amazon competing with Google and Microsoft?Is this a wise strategy? Compare the strategies of Amazon, Google, and Microsoft.
What is Amazon’s strategy? Is the company moving away from its core competency of being a leading online retailer? Support your answer.
Experience customization by designing your own shoes at www.nike.com, your car at www.jaguar.com, your CD at www.easternrecording.com, your business card at www.iprint.com, and your diamond ring at
Access www.x-home.com and find information about the home of the future.
Access www.digitalenterprise.org. Prepare a report regarding the latest electronic commerce developments in the digital age.
Surf the Internet for information about Homeland Security. Examine the available information and comment on the role of information technologies in Homeland Security.
Enter the Web site of UPS (www.ups.com).a. Find out what information is available to customers before they send a package.b. Find out about the “package tracking” system.c. Compute the cost of
What impact will a flat world have on your standard of living?
Explain why IT is a business pressure as well as an enabler of response activities that counter business pressures.
Describe Google and Amazon’s new information technology infrastructure. What is the relationship between this new infrastructure and the global, Web-based platform?
How has the global, Web-based platform affected competition?
Is the Internet an infrastructure, an architecture, or an application program? Why? If none of the above, then what is it?
Describe how IT architecture and IT infrastructure are interrelated.
Why is it important to become knowledgeable about IT if you are not working as an IT employee?
Using what you have learned from the opening and closing cases of this chapter, how would you set up the computing platform for your business?
What are the advantages of having your usedgame business only on the Web instead of in a“bricks-and-mortar” store? What are the disadvantages? Do the advantages outweigh the disadvantages? Why or
What are some of the organizational responses to these pressures? Are any of the responses specific to a particular pressure? If so, which ones?
Describe some of the pressures that characterize the modern global business environment.
If you were the CIO of JPMorgan, do you think you would get a better return from your IT investments in consumer banking or in investment banking? Support your answer.
Why is it important for the CIO to sit on the bank’s operating committee?
How do JPMorgan’s investments in IT help the bank increase market share? increase profits?prevent competitors from entering its markets?
Why is the IS function so important to an organization’s compliance efforts? Is this true of all industries, or is it true of some industries more than others? If the latter, for which industries
Why is it so important for an organization to make compliance an integral part of its culture?Hint: Is compliance a “top down” or a “bottom up” process?
What is the relationship between providing cell phones to villagers and a flat world?
What are some additional ways that villagers could use the Internet? Can Internet access really bridge the digital divide in these rural areas?Why or why not?
Why is accessing the Internet with cell phones such a huge advantage for countries or areas with no land lines? Hint: Consider costs and convenience.
Describe the platform used by Google, Amazon, and other companies..
Describe the Web-based, global platform.
Discuss the relationships among business pressures, organizational responses, and information systems.
Describe the global business environment and the new information technology infrastructure.
Differentiate between information technology architecture and information technology infrastructure.
Differentiate among data, information, and knowledge.
How did Crocs’s new systems improve operations and management decision making?
How did Crocs’s new systems and use of SAP Apparel and Footwear support its business strategy? How effective was the solution chosen by the company?
Describe the ways in which Internet can be used in international information systems.
Define software localization. Explain the role of system integration and connectivity in building global systems.
List and describe the challenges posed by international networks.
Discuss how management challenges in developing domestic systems differ from international system building?
Define core systems. Explain their importance and the process of identifying core systems.
Discuss the tactics adopted by firms to deal with local resistant units in transnational companies.
List and describe the areas in which overall contribution of global systems can be identified.
What are the challenges posed by global information systems? Elaborate the management solutions for these challenges.
Describe the five general cultural factors leading towards growth in the global business and the four specific business factors.Describe the interconnection among these factors.
How did the SAP ERP streamline the global business processes for the firm?
Describe the technical, cultural, and organizational obstacles to e-commerce growth in India.
Describe the steps that should have been taken to prevent a negative outcome in this project.
Evaluate the key risk factors in this project.
Define implementation and change agents and explain their importance to change management.
How can firms assess the business value of information systems?
List and describe the techniques used for selection of IS projects and their areas of application.
What is the need to link information systems plan to overall business plan and how is it done?
Explain the need for defining management structure for managing information system projects.
What are the objectives of project management? Explain its importance in developing information systems.
How is SiteForge used in the acceptance testing procedure?
Discuss the role of information systems in conducting the environment-readiness survey on the tower site.
Define component-based development, web services and their areas of application in system building.
List and describe the contemporary approaches adopted by firms for system building in the digital era.
What are the new approaches for system building in the digital firm era?
What was the role of business process re-engineering to overcome the AT&C losses that were handed down to TPDDL?
What was the need for the formation of TPDDL?Discuss the challenges faced by the company.
What are alternative methods for building information systems?
What types of businesses might benefit from location analytics and geographic information systems? Which might not benefit?
How do different decision-making constituencies in an organization use business intelligence? What is the role of information systems in helping people working in a group make decisions more
How do BI and BA infrastructure support decision making in organizations?
Which analytic functionalities of BI systems help deliver correct, real-time information to decision makers? Discuss.
Explain with examples the business intelligence applications of predictive and big data analytics.
Define operational intelligence, location analytics, and geographic information system.
Identify dimensions of information quality which impact quality of organizational decisions.
List and describe the three major categories of managerial roles as identified by Mintzberg. What are their business implications?
How is decision making a multi-step process?Discuss with the help of examples.
Explain the characteristics of three different types of decisions and their business values.
How does the information requirements of key decision-making groups in an organization differ? Discuss with the help of examples.
What are the different types of decisions? How does the decision-making process work?
What was the economic and social impact of Choose and Book?
To what extent was Choose and Book a failure?Explain your answer.
Clarify and describe the problems of the NHS Choose and Book System. What people, organization, and technology factors were responsible for those problems?
Search the web for the role of big data in the German team’s 2014 World Cup victory and compare it with Team Singapore’s success at the SEA Games.
Search the web for SimulCam and StroMotion.How can these tools be used for video analysis?
To what extent was technology responsible for Team Singapore’s success at the SEA games?Explain.
What technologies are used by SSI? What is their purpose?
How do different decision-making constituencies in an organization use business intelligence, and what is the role of information systems in helping people working in a group make decisions more
Define and describe intelligent agents and give an example of a type of intelligent agent.
Define machine learning and give some examples.
Define fuzzy logic and describe the types of decisions fuzzy logic systems make.
Define artificial intelligence. Explain its role in knowledge management.
List and describe major knowledge work applications and also discuss their business benefits.
Define knowledge workers, their key roles and also discuss why do they need knowledge work systems.

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