Questions and Answers of Operations And Supply Chain Management The Core

Glen County manages a waste-to-energy facility that burns 2,000 tons of trash per day and generates over $$20$ million in electricity annually while costing state and local taxpayers $$24$
Develop a value stream map for the process you flowcharted in question 27 to identify the valueadded and non-value-added activities. How can you estimate costs and/or revenue for the process
Given the information in problem 36, what do you recommend if Worthington Machining can buy folded metal panels of identical size at a price of $$27.25$ per panel?Problem 36 Worthington Machining
Bluegrass Irrigation Services (BIS) in Lexington, Kentucky, provides a wide variety of services to meet customer needs. These services include installation of lawn and tree irrigation equipment for
Manyata Sachdev, a recent graduate from a U.S. west coast business school, has worked for Jameson Technology for four years. She had worked in sales and logistics, and now they wanted her to work in
A computer chip is essentially a series of micro-sized transistors that function as tiny switches to control the flow of electrons. Millions, sometimes billions, of transistors are packed into chips
Raul Suarez is the factory manager for Tallis Manufacturing, which manufactures metal propellers for small boats. The factory uses hot plastic and metal work in the production process, so the factory
Below are listed some additional common performance measures not listed in Exhibit 2.1. Which type of employee (senior managers, middle managers, or frontline operations managers) would typically
A nnapolis Hospital is trying to reduce costs, yet it aims to improve the patient count and medical services. The hospital pharmacy, which is considered a primary process, uses two types of
What is CAD/CAE? Provide one nontextbook example.
Explain the role of robotics and smart factories in manufacturing, services, and supply chains.
Research and write a short one–two page paper on recent advances in robotics and their applications.
Explain how the center-of-gravity method works.
What is a SIPOC diagram?
Explain the difference between value-added and non-value-added activities in a process and provide examples.
Explain how the three aspects of today’s changing work environment—digital transformation, working at home versus commuting, and new generations of the workforce—are impacting job design.
“I think we do a monthly fee for downloading our music,” Devon Torg said to his coowner and spouse, Yoshiko Torg. “How much would you charge?” Yoshiko asked, standing in her business office
What is a customer-satisfaction system?
What is the difference between flexibility and agility?
Explain resilience in a supply chain.
“We are losing customers? Why?” Beth Weltman, the Chief Operating Officer and coowner of Haven Malware, said. Viruses, worms, trojans, and malicious bots create constant calls to Haven’s call
What are Industry 4.0 and Service 4.0? Give an example in manufacturing and health care or other service industries.
Research the digitalization of the value chain and provide one in-depth example. How does it add value?
Research “digital twins” and provide two examples.How can the digital twin virtual world help goods or services in the real world ? Explain.
List at least four of the seven prominent types of waste that should be eliminated from the supply chain.
What lean concept relates to eliminating non-value-added steps and waste in product storage processes?
The chapter presents multiple techniques that service firms can use to make their processes leaner. Which technique is demonstrated by a restaurant that offers special discounts midweek to attract
What mode of transportation is involved in the movement of the greatest number of products?
What mode of transportation is limited to specialized products such as liquids and gases?
A manufacturer has decided to locate a new factory in the northwestern United States to serve the growing demand in that market. It has narrowed the potential sites down to two finalists: city A and
Captain Nemo, owner of the Suboptimum Underwater Boat Company (SUB), is puzzled. He has a contract for 12 boats and has completed 4 of them. He has observed that his production manager, young Mr.
SUB has produced the first unit of a new line of minisubs at a cost of 500,000. Exactly $200,000 of this is for materials and $300,000 for labor. SUB has agreed to accept a 10 percent profit, based
Consider the EVM charts in Exhibit 5.5. Are there any other measures you might want to use in the management of a project? What are some controllable variables that may affect the costs being
An automobile company assembles cars in a plant and purchases batteries from a vendor in China. The average cost of each battery is $45. The automobile company takes ownership of the batteries when
Major operations and supply planning activities can be grouped into categories based on the relevant time range of the activity. Into what time range category does sales and operations planning fit?
What is the term used to refer to inventory while in distribution—that is, being moved within the supply chain?
Almost certainly you have seen vending machines being serviced on your campus and elsewhere. On a predetermined schedule, the vending company checks each machine and fills it with various products.
To support the manufacture of desktop computers for its customers, Dell needs to order all the parts that go into the computer, such as hard drives, motherboards, and memory modules. Obviously the
A company has recently implemented an automated online billing and payment processing system for orders it ships to customers. As a result, it has reduced receivables by $500,000. What would be the
Which current issue in OSCM relates to the ability of a firm to reconfigure its retail stores, warehouses, and other facilities?
Let’s say you work for a company that makes prepared breakfast cereals like corn flakes. Your company is planning to introduce a new hot breakfast product made from whole grains that would require
What is the first step in CPFR?
Shouldice Hospital in Canada is widely known for one thing— hernia repair! In fact, that is the only operation it performs, and it performs a great many of them. Over the past two decades, this
Design a new assembly line that can produce 300 units per day without using overtime.
What is the term for a flowchart that is used to separate value-added from non-value-added steps in a process?
Reengineering the China/US Supply Chain W. W. Grainger, Inc. is a leading supplier of maintenance, repair, and operating (MRO) products to businesses and institutions in the United States, Canada,
Grainger: Reengineering the China/US Supply Chain W. W. Grainger, Inc. is a leading supplier of maintenance, repair, and operating (MRO) products to businesses and institutions in the United States,
If the restaurant runs a sale and the customer arrival rate increases by 20%, how would this change the total time expected to serve a customer? How would this change the average number of cars in
Currently, relatively few customers (less than ½%) order the Crunchwrap Supreme. What would happen if the restaurant ran the sale, demand jumped on the Crunchwrap Supreme, and 30% of the orders were
Is the goal of Six Sigma quality realistic for services such as the Best Buy airport or Redbox DVD Kiosks?
1. Consumer Reports, the service that reports unbiased testing and ratings on cars (together with about everything else we buy), recommends avoiding new cars in their first year of production,
1. If the specification is such that no washer should be greater than 2.4 millimeters, assuming that the thicknesses are distributed normally, what fraction of the output is expected to be greater
In the situation described in Question 10, what would be the effect on the cost of quality to the supplier?Data from Question 10In an agreement between a supplier and a customer, the supplier must
What phrase refers to the idea that every step in supply chain processes that deliver goods and services to the customer should create value?
What term refers to the optimization of value-adding activities and elimination of non-value adding activities that are part of a value stream?
Can a supply chain become too lean? Explain your answer – use examples if possible.
What three main categories of costs are considered in figuring total cost of ownership?
Which category of lifetime product costs is sometimes overemphasized, leading to a failure to fully recognize the total cost of ownership?
What do you call the average total value of all items held in inventory for a firm, at cost?
Which supply chain efficiency measure is more appropriate when the majority of inventory is held in distribution channels?
Is this strategically something that Grainger should do? What have they not considered that may be important?
Given the following history, use a three-quarter moving average to forecast the demand for the third quarter of this year. Note that the 1st quarter is Jan, Feb, and Mar; 2nd quarter Apr, May, Jun;
Often times, firms will work with their partners across the supply chain to develop forecasts and execute production and distribution between the partners. What technique does this describe?
How many steps are there in collaborative planning, forecasting, and replenishment (CPFR)?
Firm A typically sees a learning percentage of 85% in their processes. Firm B has a learning percentage of 80%. Which firm has the faster learning rate?
Schedule the following activities using CPM:a. Draw the network path.b. What is the critical path?c. How many weeks will it take to complete the project?d. Which activities have slack, and how much?
The home office billing department of a chain department stores prepares monthly inventory reports for use by the stores’ purchasing agents. Given the following information, use the critical path
When the assembly line designed by the engineers is running at maximum capacity, what is the efficiency of the line relative to its use of labor? Assume that the “supporter” is not included in
On average, how busy are the Service Champion and the two Food Champions?
On average, how many cars do you expect to have in the drive-thru line? (Include those waiting to place order and waiting for food.)
What does an inverted triangle represent in a value stream map?
In value stream mapping, what does an arrow in the shape of a lightning bolt mean?
In a data box on a value stream map, what do the abbreviations CT and C/O mean?
What is used to indicate suggested changes in a process that may lead to improvements in a value stream?
What term refers to a schedule that pulls material into final assembly at a constant rate?
The periodic inspection and repair of equipment designed to keep the equipment reliable, thus eliminating unplanned downtime due to malfunctions is called ________.
Explain the relationship between quality and productivity under the lean philosophy.
What term refers to the concept of doing things right the first time, and when problems occur, stopping the process to fix the source of the problem?
In some JIT systems, marked spaces on a table or the floor identify where material should be stored. Supplying operations are signaled to produce more when the space is empty. What are these spaces
Under a kanban approach to lean manufacturing, order quantities should be as small as possible. For a part that is manufactured in-house, what part of its manufacturing process needs to be reduced to
Compared to manufacturing systems, what is it about the environment of service operations that make them much harder to control?
What term refers to the development and management of supplier relationships to acquire goods and services in a way that helps achieve the immediate needs of a business?
Sometimes a company may need to purchase goods or services that are unique, very complex, and/or extremely expensive. These would not be routine purchases, but there may be a number of vendors that
Sony Electronics produces a wide variety of electronic products for the consumer marketplace, like laptop computers, PlayStation game consoles and tablet computers. What type of products would these
One product that Staples sells a lot of is copy paper. According to the Supply Chain Uncertainty Framework, what supply chain strategy is appropriate for this product?
What is the term used for the act of moving some of a company’s internal activities and decision-making processes to outside providers?
What is the term used for a company moving management of the complete cycle of material flow to an outside provider?
Many bottled water manufacturers have recently worked with their suppliers to switch over to bottles using much less plastic than before, reducing the amount of plastic that needs to be transported,
What term is used to refer to those activities that are the key source of competitive advantage??
Consider the following financial data from the past year for Midwest Outdoor Equipment Corporation.a. Compute the receivable turnover ratio.b. Compute the inventory turnover ratio.c. Compute the
A manufacturing company has entered into a new contract with a major supplier of raw materials used in the manufacturing process. Under the new arrangement, called vendor managed inventory, the
What high-level OSCM position manager is responsible for working with the CEO and company president to determine the company’s competitive strategy?
_____________ leverage the vast amount of data in enterprise resource planning systems to make decisions related to managing resources.
What are the major priorities associated with operations and supply chain strategy? For each major priority, describe the unique characteristics of the market niche with which it is most compatible.
What are the two characteristics of a product or service that define quality?
What is the diagram that shows how a company’s strategy is delivered by a set of supporting activities called?
Sailmaster makes high-performance sails for competitive windsurfers. Below is informationabout the inputs and outputs for one model, the Windy 2000.Calculate the productivity in sales revenue/labor
What are risks caused by natural or manmade disasters, and therefore impossible to reliably predict called?
What is the term used to describe the assessment of the probability of a negative event against the aggregate severity of the related loss?
The following table contains the number of complaints received in a department store for thefirst 6 months of operation:If a three-month moving average is used to smooth this series, what would have

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