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operations management 6th

Questions and Answers of Operations Management 6th

Are there enough resources available to finish the project on time? lop5
If the project is to be finished in a shorter amount of time, what is the best way to accomplish this goal at the least cost? lop5
Give an example of a situation in which project management is needed. lop5
Explain the purpose of project organization. lop5
What are the three phases involved in the management of a large project? lop5
What are some of the questions that can be answered with PERT and CPM? lop5
What is a project and why is it important is to understand the project environment? lop5
What is the use of Gantt charts in project management? lop5
What is the difference between an activity-on-arrow (AOA)network and an activity-on-node (AON) network? Which is primarily used in this chapter? lop5
What are the ethical dilemmas that project managers are faced with when dealing with projects? lop5
While numerous trade-offs may be required during the life cycle of a project, the trade-offs between cost, time, and performance are considered essential. Discuss. lop5
Describe how expected activity times and variances can be computed in a PERT network. lop5
Define earliest start, earliest finish, latest finish, and latest start times. lop5
Students are sometimes confused by the concept of critical path, and want to believe that it is the shortest path through a network. Convincingly explain why this is not so. lop5
What are dummy activities? Why are they used in activity-onarrow (AOA) project networks? lop5
What are the three time estimates used with PERT? lop5
Would a project manager ever consider crashing a noncritical activity in a project network? Explain convincingly. lop5
How is the variance of the total project computed in PERT? lop5
Describe the meaning of slack, and discuss how it can be determined. lop5
How can we determine the probability that a project will be completed by a certain date? What assumptions are made in this computation? lop5
Compare and contrast the Project Evaluation and Review Technique (PERT) with the Critical Path Method (CPM). lop5
What is the difference between the waterfall approach and agile project management? lop5
Develop the network for planning and construction of the new hospital at Arnold Palmer. lop5
What is the critical path, and how long is the project expected to take? lop5
Why is the construction of this 11-story building any more complex than construction of an equivalent office building? lop5
What percentage of the whole project duration was spent in planning that occurred prior to the proposal and reviews? Prior to the actual building construction? Why? lop5
Identify the critical path and its activities for Rockfest. How long does the project take? lop5
Which activities have a slack time of 8 weeks or more? lop5
Identify five major challenges a project manager faces in events such as this one. lop5
Why is a work breakdown structure useful in a project such as this? Take the 26 activities and break them into what you think should be level-2, level-3, and level-4 tasks. lop5
Define product life cycle? lop1
Describe a product development system? lop1
Build a house of quality? lop1
Explain how time-based competition is implemented by OM? lop1
Describe how goods and services are defined by OM? lop1
Describe the documents needed for production? lop1
Apply decision trees to product issues ? lop1
Why is it necessary to document a product explicitly? lop1
What techniques do we use to define a product? lop1
In what ways is product strategy linked to product decisions? lop1
Once a product is defined, what documents are used to assist production personnel in its manufacture? lop1
What is concurrent engineering and why is it adopted by companies? lop1
Describe the differences between joint ventures and alliances. lop1
Describe four organizational approaches to product development. Which of these is generally thought to be best? lop1
Explain what is meant by robust design. lop1
What are three specific ways in which computer-aided design(CAD) benefits the design engineer? lop1
From the manufacturing, organizational, and supply chain management points of view, what kind of challenges might a firm face in shifting its designing strategy from integrality to modularity? lop1
What information is contained in an engineering drawing? lop1
How can the voice of the customer be incorporated in the design of products and services? lop1
Explain what is meant in service design by the “moment of truth.” lop1
Explain how the house of quality translates customer desires into product/service attributes. lop1
Discuss the advantages and disadvantages of involving customers fairly early in the product design process. lop1
Describe several applications of virtual reality in product design. lop1
What is the difference between virtual reality and augmented reality? lop1
Identify three products or services that employ:a) Interchangeabilityb) Standardizationc) Modular design lop1
What drives McDonald’s need for creating local products in addition to their traditional menu items? lop1
How can phasing out traditional menu items in some markets be a successful strategy? lop1
Which other industries need localized products despite standardization being an important factor? lop1
How does the concept of product life cycle apply to Regal Marine products? lop1
What strategy does Regal use to stay competitive? lop1
What kind of engineering savings is Regal achieving by using CAD technology rather than traditional drafting techniques? lop1
What are the likely benefits of the CAD design technology? lop1
Identify the product design options that Celebrity Cruises has available as it designs a new ship. lop1
How does Celebrity’s product strategy differ from the strategy of its sister companies, Royal Caribbean Cruises Ltd. and Azamara Club Cruises? lop1
How might Figure 5.3 be modified to reflect the product development cycle at Celebrity Cruises? lop1
How does Celebrity’s product development process compare with the product development organizations suggested in your text? lop1
Given the contribution made on each of the three products in the following table and their position in the life cycle, identify a reasonable operations strategy for each:COMPANY CONTRIBUTION (%:
Perform a “product-by-value” analysis on products A, B, C, D, and E.A B C D E Unit Contribution $0.75 $0.33 $1.25 $0.85 $0.75 Total Contribution $63,000 $82,000 $95,000 $115,000 $57,000 lop1
Using the house of quality, pick a real product (a good or service) and analyze how an existing organization satisfies customer requirements. lop1
Prepare a house of quality for a mousetrap. lop1
Conduct an interview with a prospective purchaser of a new bicycle and translate the customer’s wants into the specific hows of the firm. lop1
Using the house of quality sequence, as described in Figure 5.4 on page 201, determine how you might deploy resources to achieve the desired quality for a product or service whose production process
A company is investigating the make-or-buy decision for a new item with the following cost structure:DECISION FIXED COST/YEAR VARIABLE COST/UNIT Make € 100,000 € 25 Buy 0 € 50a) At what volumes
Draw an assembly chart for a pair of eyeglasses and its case. lop1
Prepare a script for telephone callers at the university’s annual “phone-a-thon” fundraiser. lop1
Develop the BOM for product XYZ made from two units of B, five units of C, and four units of D. B is subassembled from six units of E and two units of F; C from four units of E and three units of D,
Prepare a bill of material and an assembly chart for a salad of your own choosing. lop1
Prepare a bill of material for a wooden pencil, complete with eraser. lop1
Prepare a bill of material for the table illustrated: lop1 Left side Front Table top Back Right side Bracket Nut Casters Top of leg Washer Bolt
Prepare a bill of material for a computer mouse(GeniMouse). lop1
Prepare a bill of material for a mechanical pencil. lop1
McBurger, Inc., wants to redesign its kitchens to improve productivity and quality. Three designs, called designs K1, K2, and K3, are under consideration. No matter which design is used, daily
A product’s life cycle is divided into four stages, including:a) introduction.b) growth.c) maturity.d) all of the above. lop1
Product development systems include:a) bills of material.b) routing charts.c) functional specifications.d) product-by-values analysis.e) configuration management. lop1
A house of quality is:a) a matrix relating customer “wants” to the firm’s “hows.”b) a schematic showing how a product is put together.c) a list of the operations necessary to produce a
Time-based competition focuses on:a) moving new products to market more quickly.b) reducing the life cycle of a product.c) linking QFD to PLM.d) design database availability.e) value engineering. lop1
Products are defined by:a) value analysis.b) value engineering.c) routing sheets.d) assembly charts.e) engineering drawings. lop1
A route sheet:a) lists the operations necessary to produce a component.b) is an instruction to make a given quantity of a particular item.c) is a schematic showing how a product is assembled.d) is a
Decision trees use:a) probabilities.b) payoffs.c) logic.d) options.e) all of the above lop1
Which of the following are elements of the Basel definition of“embeddedness”?I. Operational risk is a key factor in the bank’s strategic and business planning processes.II. The board has
The circular economy means:a) keep and use resources as long as possible, then recover and regenerate to the maximum possible value at end of service life.b) meet the needs of the present without
Define quality and TQM 249
Describe the ISO international quality standards 250
Explain Six Sigma 253
Explain how benchmarking is used in TQM 254
Explain quality robust products and Taguchi concepts 256
Use the seven tools of TQM 257 kio5
Explain how improving quality can lead to reduced costs. kio5
As an Internet exercise, explain the rationale behind the creation of EFQM, and the fundamental concept defining the Enablers in the model. See www.efqm.org. kio5
Which 3 of Deming’s 14 points do you think are most critical to the success of a TQM program? Why? kio5

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