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business
operations management 6th

Questions and Answers of Operations Management 6th

Discuss the philosophies of quality gurus.
Define the term quality as it relates to products and as it relates to services.
Identify the determinants of quality.
Explain why quality is important and the consequences of poor quality.
Describe and give examples of the costs associated with quality.
Discuss the importance of ethics in managing quality.
Compare the quality awards.
Discuss quality certification and its importance.
Describe TQM.
Give an overview of problem solving.
Give an overview of process improvement.
Describe the Six Sigma methodology.
Describe and use various quality tools.
The county sheriff’s department handed out the following tickets on a summer weekend. Make a check sheet and a Pareto diagram for the types of infractions. Ticket Number 1 2 3 4 5 6 7 8 9 10 11 12
Explain the need for quality control.
Discuss the basic issues of inspection.
List and briefly explain the elements of the control process.
Explain how control charts are used to monitor a process and the concepts that underlie their use.
Use and interpret control charts.
Perform run tests to check for nonrandomness in process output.
Assess process capability
Process distribution and sampling distribution. An industrial process that makes 3-foot sections of plastic pipe produces pipe with an average inside diameter of 1 inch and a standard deviation of
Using the appropriate control chart, determine two-sigma control limits for each case:a. An inspector found an average of 3.9 scratches in the exterior paint of each of the automobiles being prepared
The number of defective items per sample for 11 samples is shown below. Determine if nonrandom patterns are present in the sequence. Number of defectives 1 2 22 17 SAMPLE 3 4 5 6 19 25 18 20 21 17 23
Process capability. Determine which of these three processes are capable: Process 1 2 3 Mean 7.5 4.6 6.0 Standard Deviation .10 .12 .14 Lower Spec 7.0 4.3 5.5 Upper Spec 8.0 4.9 6.7
Explain what aggregate planning is and how it is useful.
Identify the variables decision makers have to work with in aggregate planning.
Describe some of the strategies that can be used for meeting uneven demand.
Describe some of the graphical and quantitative techniques planners use.
Prepare aggregate plans and compute their costs.
Discuss aggregate planning in services.
Disaggregate an aggregate plan.
Describe the master scheduling process and explain its importance.
A manager is attempting to put together an aggregate plan for the coming nine months. She has obtained a forecast of expected demand for the planning horizon. The plan must deal with highly seasonal
Spring and Summer Fashions, a clothing producer, has generated a forecast for the next eight weeks.Demand is expected to be fairly steady, except for periods 3 and 4, which have higher demands.The
Prepare a schedule like that shown in Figure 11.12 for the following situation: The forecast for each period is 70 units. The starting inventory is zero. The MPS rule is to schedule production if the
Define the term inventory.
List the different types of inventory.
Describe the main functions of inventories.
Discuss the main requirements for effective management.
Explain periodic and perpetual review systems.
Describe the costs that are relevant for inventory management.
Describe the A-B-C approach and explain how it is useful.
Describe the basic EOQ model and its assumptions and solve typical problems.
Describe the economic production quantity model and solve typical problems.
Describe the quantity discount model and solve typical problems.
Describe reorder point models and solve typical problems.
Describe situations in which the fixed-order-interval model is appropriate, and solve typical problems.
Describe situations in which the single-period model is appropriate and solve typical problems.
ROP for variable demand rate and variable lead time. The motel replaces broken glasses at a rate of 25 per day. In the past, this quantity has tended to vary normally and have a standard deviation of
Explain the term value-added.
What ethical considerations are important in development of technology in general, as well as AI (artificial intelligence)?
Identify similarities and differences between production and service operations.
Explain the importance of learning about operations management.
Summarize the two major aspects of process management.
Explain the key aspects of operations management decision making.
Briefly describe the historical evolution of operations management.
Describe current issues in business that impact operations management.
Explain the importance of ethical decision making.
Explain the need to manage the supply chain.
Here is a procedure that will help you solve most of the end-of-chapter problems in this book and on exams:1. Identify the question to be answered. This is critical.2. Summarize the information given
Companies often use this formula to determine how much of a certain item to order:where Q = order quantity D = annual demand S = ordering cost H = annual holding cost per unit If annual demand
List several ways that business organizations compete.
Name several reasons that business organizations fail.
Define the terms mission and strategy and explain why they are important.
Discuss and compare organization strategy and operations strategy and explain why it is important to link the two.
Describe and give examples of time-based strategies.
Define the term productivity and explain why it is important to organizations and to countries.
Describe several factors that affect productivity.
A company that processes fruits and vegetables is able to produce 400 cases of canned peaches in one-half hour with four workers. What is labor productivity?
A wrapping-paper company produced 2,000 rolls of paper in one day. Labor cost was $160, material cost was $50, and overhead was $320. Determine the multifactor productivity.
Compute the multifactor productivity measure for an eight-hour day in which the usable output was 300 units, produced by three workers who used 600 pounds of materials. Workers have an hourly wage of
Girlfriend Collective wants customers to love its products and wear them with pride. Designing for an audience that cares about where clothes come from, as well as how they look and fit, the founders
List features common to all forecasts.
List the elements of a good forecast.
Outline the steps in the forecasting process.
Describe four qualitative forecasting techniques.
Use a naive method to make a forecast.
Prepare a moving average forecast.
Prepare a weighted-average forecast.
Prepare an exponential smoothing forecast.
Prepare a linear trend forecast.
Prepare a trend-adjusted exponential smoothing forecast.
Compute and use seasonal relatives.
Compute and use regression and correlation coefficients.
Summarize forecast errors and use summaries to make decisions.
Construct control charts and use them to monitor forecast errors.
Describe the key factors and trade-offs to consider when choosing a forecasting technique.
Forecasts based on averages. Given the following data:Prepare a forecast for period 6 using each of these approaches:a. The appropriate naive approach.b. A three-period moving average.c. A weighted
Using seasonal relatives. Apple’s Citrus Fruit Farm ships boxed fruit to anywhere in the world. Using the following information, a manager wants to forecast shipments for the first four months of
Linear trend line. Plot the data on a graph, and verify visually that a linear trend line is appropriate. Develop a linear trend equation for the following data. Then, use the equation to predict the
Obtain estimates of quarter relatives for these data using the centered moving average method: 1 Quarter: 1 2 3 Demand: 14 18 35 4 46 1 28 2 36 2 YEAR 3 60 4 71 1 2 45 54 3 3 84 4 88 4 58
A large Midwestern retailer has developed a graph that summarizes the effect of advertising expenditures on sales volume. Using the graph, determine an equation of the form y = a + bx that describes
The owner of a small hardware store has noted a sales pattern for window locks that seems to parallel the number of break-ins reported each week in the newspaper. The data are: Sales: Break-ins: 46 9
The manager of a large manufacturer of industrial pumps must choose between two alternative forecasting techniques. Both techniques have been used to prepare forecasts for a sixmonth period. Using
Given the demand data that follow, prepare a naive forecast for periods 2 through 10. Then, determine each forecast error, and use those values to obtain 2s control limits. If demand in the next two
Give an example of how trade increases people’s standard of living.
Why do national governments often build or subsidize transportation infrastructure?Provide an example.
How and why did the early development of the airline industry in the United States differ from that in Europe?
Early European airlines carried passengers. Why weren’t passengers carried on the first U.S. commercial flights?

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