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business
operations management 6th

Questions and Answers of Operations Management 6th

Boxes of 50 small packages of M&M's milk chocolate candies, produced by Mars, should weigh 625 grams. Therefore, Mars has to ensure that there are enough candies in each package. Suppose two
The operations manager of a large manufacturer received a certain number of complaints during the last two weeks.a. Construct a control chart with Three Sigma limits for the number of complaints
Why is order of observation important in control charts?
Visit http://www.statease.com/pubs/breaddoe.pdf and summarize the design of an experiment to determine the ingredients for bread.
Visit http ://www. inspection. gc. ca/ about-the-cfia/newsroom/food-safety-system/haccp/eng/1346306502207/1346306685922 and read about what the Canadian Food Inspection Agency has to say about HACCP.
Visit http://jobs.isixsigma.com, choose a job announcement related to Six Sigma quality, and describe the job description.
Six Sigma means product specifications are six standard deviations away from the process mean. Without incorporating a shift of 1.5 standard deviations in the process mean, how many defective parts
Visit http://www.qualitymag.com, search for "statistical quality control," find an application, and summarize it.
A manufacturer of toys and board games has built a reputation on quality. However, sales have leveled off in recent years. The VP of sales has been concerned with customer complaints about the
In the internal audit process map of ERCO Worldwide, who is the "responsible manager/supervisor''?
Why is the word cycle in ''PDSA cycle"?
What is an affinity diagram and how is it constructed?
Why didn't Maple Leaf Foods' HACCP system prevent the Listeria outbreak?
Why is ISO 14001 more important now than ever?
Contrast ISO 9001, ISO 14001, HACCP, and CAE.
What are the three key features of TQM?
Briefly describe the criteria for the Canada Awards for Excellence in quality.
Briefly describe the important requirements of ISO 9001.
The RCMP has responded to a vehicle accident along a stretch of highway. Prepare a cause-and-effect diagram for this accident. Use categories such as vehicle, driver, weather, etc.
View the video, ''HACCP Training for Food Handlers," https://www.youtube.com/watch?v=mE-q9W4jqQg. At what temperature range can food become unsafe?
Why is ethical behaviour of employees important in TQM?
View the video, "HACCP - Making Food Products Safe, Part 1," https://www.youtube.com/watch?v=7nbjd_TnU8o. Compare it with HACCP coverage in the chapter and point out the differences.
Look into Holland College's quality manual https://sam.hollandcollege.com/shared/QMS/QualityManuals/HC-QualityManual.pdf and quality procedures https://sam
Identify a problem you have faced that doesn't seem to have an obvious root cause. Use the 5 Whys method to find the root cause.
A few years ago, Ford asked Mazda to build some of the transmissions for a car it was selling in North America.14 Both Ford and Mazda were supposed to build to identical specifications. Ford adopted
According to TQM, who needs to be involved in quality management?
Explain the term conformance to design specification during production.
Visit http://www.theacsi.org/customer-satisfaction-benchmarks /benchmarks-by-industry, choose Automobiles & Light Vehicles industry, and observe the customer satisfaction scores of the companies
Identify a bad-quality product you recently bought. Describe the quality problem and suggest how it could have been avoided.
Crude oil in Canada that was first explored near Sarnia, Ontario, is long gone by now. Still, Sarnia is known as the Chemical Capital of Canada, having 16 chemical and three major oil refineries.
Canada ranks in the top 10 ''least corrupt countries" in the world, according to the Corruption Perceptions Index. In what ways does this help attract businesses to Canada?
Visit http://www.hexagonsafetyinfrastructure.com/case-studies and summarize one case on the use of GIS.
Visit http://www.SiteSelection.com, type "Canada" in the search box on the top right, and press Enter. Find an article about a location decision involving Canada and summarize it.
What regional/country factors influence location decisions?
Immigration, Refugees and Citizenship Canada is moving its processing centre for immigration, student visas, etc., from Vegreville to Edmonton. Numerous people are employed at the Vegreville
Identify a company that is successful near where you live or work. Visit the company and find out how the location contributed to its success.
Visit http://www.pitneybowes.com/us/location-intelligence I geographic-information-systems/mapinfo-pro.html. View the Maplnfo video and read about its features and capabilities, then briefly
What are the 13 factors of mental health at work?
How have information and communication technologies caused jobs to change?
What do labour unions do for their members?
Describe the six job design factors recommended by the human performance system.
During timing, the subject of a stopwatch time study drops his tool. Should the time to retrieve the tool count toward the standard time? Briefly explain.
In the assembly operation of Mother Hubbard's Kitchens in Dartmouth, Nova Scotia, the worker holds the tool with is operating hand and the piece of cabinet with the other hand (see the three sketches
In the bottle-recycling department of Labatt's Brewery (now part of Anheuser-B·usch InBev) in St. John's, Newfoundland, the ''throw on'' task involves lifting cases of empty bottles from a pallet
What is cognitive ergonomics? Give an example.
You wish to estimate the time for installation of new shingles on your house. To start, you will try to time driving one nail into a shingle. Assume that the shingle is already in place. You are
What is ergonomics? Give an example.
The following two activities are commonly used to train stopwatch time-study analysts to get a feel for an average performance rating (i.e., performance rating of 1.0).a. Walk at 3 miles per hour(=
Explain skills/knowledge-based bonus pay.
What are the key advantages and disadvantages of:a. Time-based pay (i) for management and (ii) workers?b. Output-based pay (i) for management and (ii) workers?
What is work sampling? How does it differ from stopwatch time study?
Why do workers sometimes resent stopwatch time studies?
What are the main uses of standard times?
What is a standard time? What does it assume?
What are the motion economy principles?
Visithttp://www.laubrass.com/assets/case_studies/en/UmtPlus-Douglas-Time-Study.pdf and describe how the Douglas Mental Health University Institute in Montreal used Lau brass's UMT Plus software.
Visit https://www.excellence.ca/en/awards/2012-cae-recipients/2012-cae-profiles/2012-caeprofile-h wcs b and describe Hamilton-Wentworth Catholic Schools' Mental Health at Work program.
Visit https://www.excellence.ca/en/awards/2014-cae-recipients/2014-cae-profiles/2014-caeprofile-amd and describe ArcellorMittal Dofasco's healthy workplace program.
Visit http://excellence.ca/en/awards/2016-cae-recipients/2016-cae-profiles/2016-caeprofile-lassonde and describe Lassonde Industries' healthy workplace program.
What is the purpose of the behavioural approach to job design?
Visit http://www.youtube.com/watch?v=S9D2hmOtRio and describe how Ford's ergonomics staff help its job design.
Visit https://www.osha.gov/dts/osta/oshasoft/index.html, choose an industry etool, then choose an application area/task, and identify a safety or ergonomic lesson for work design in that industry.
What is the worst job you know? Why? How can it be improved?
In what ways has technology impacted job design?
A task was timed for 60 cycles. It took an average of 1.2 minutes per cycle. The performance rating was 95 percent, and workday allowance is 10 percent. Determine each of the following:a. Observed
Visit http://www.ergoweb.com/casestudies, find an interesting ergonomics case study, and summarize it.
What approach-efficiency or behavioural-do you think McDonald's has used for its job design? Briefly explain why this is the case.
Who uses the results of time studies in an organization?
What is the processing time of a pallet? What suggestions can you make to Gary to increase EPR's productivity?Earthwise Pallet Recyclers (EPR) is a small business that refurbishes damaged wood
An analyst has timed a metal-cutting task for 50 cycles. The average time per cycle was 10.40 minutes, and the standard deviation was 1.20 minutes for a worker with a performance rating of 125
Visit the Association of Canadian Ergonomists website (https://www.ace-ergocanada.ca/about/about_ergonomics/ergonomics.html) and identify the types of activities ergonomists undertake.
Can work design be of strategic importance to a company? Explain and give examples.
What are the trade-offs in each of these situations?a. Using self-directed work teams.b. Deciding how often to update standard times.c. Deciding between stopwatch time study and work sampling.
How is the layout of an Apple store different from the layout of another store such as Best Buy?
A large centralized food product~on (i.e., kitchen) facility is to be constructed for 29 hospitals. A small consulting firm has been contracted to design the facility. The firm has determined that
What is par-baking and how has it helped Tim Hortons restaurants?
Give an example of a green technology.
How has McDonald's changed its service process recently?
What is a swim lane diagram and when should it be used?
What is a service blueprint?
What is a green technology?
What is enterprise/organization architecture?
What is the main objective of process layout?
What is a process and what are the three types of processes? Give an example of each.
Explain the consequence of task-time variability on line balancing and how to deal with it.
Based on your experience, draw a swim lane diagram for a customer of McDonald's buying a cheeseburger, fries, and drink. Show the cheeseburger assembly by just one box with 60 seconds of time. Try to
Why are product layouts atypical in service environments?
For the process of conducting a bank transaction using a teller in your bank, draw a service blueprint. Use only the customer and a (visible) teller.
Relate process and product layout to production process types.
Buy a few copies of a Lego product, such as a Lego Racer (8119), and form a team of at least two.a. Disassemble the car and familiarize yourself with the pieces.b. Assemble the car according to the
Compare the layouts of two gas stations. Which is better?
1. We wish to assemble 240 cars in one hour. What should be the cycle time (in seconds)?2. The following are the standard times (in seconds) of attaching each piece to its immediate predecessor(s).
In what ways does technology have an impact on production process design? Layout design?
Who needs to be involved in production process design? Layout design?
Visit a supermarket and identify an area of the store that has the characteristics of each of these production process types: job shop, batch, and repetitive.
When would automation be feasible?
Name a major trade-off in (a) production process design and (b) each type of layout design.
Go to https://www.xe.com/currencycharts/?from=USD& to=CAD&view=5Y and examine the one-year, two-year, and five-year timeframes. Is there any obvious seasonality pattern in the value of the
What are the differences between process design for services versus goods?
Describe the methodology for process design.

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