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business
principles information systems

Questions and Answers of Principles Information Systems

=+3. In your opinion, what assignment of decision rights would be best for University of the Southeast? Please explain.
=+2. The CIO wanted to implement a centralized IT governance system. As demonstrated in this case, what are the advantages of a centralized IT governance system? What are the disadvantages?
=+1. Describe the IT governance system that was in place at the University of the Southeast using both decision rights and structure as the bases of governance.
=+3. Why can an IT governance archetype be good for one type of IS decision but not for another?
=+2. Why is the discussion of decision rights among managers in a firm important?
=+Why does the Internet make this debate topical?
=+1. The debate about centralization and decentralization is heating up again with the advent of BYOD and the increasing use of the Web.
=+4. BIOCOrecently was sold and now has a new CEO. Do you think the BIOCO Way will be as successful under the new CEO? Why or why not?
=+what, if any, adjustments need to be made?
=+3. Do you think that the BIOCOapproach could be implemented successfully in large companies? Why or why not? If so,
=+2. Do you think the BIOCOWay was useful in helping the IT department align its goals with that of the company? Why or why not?
=+1. What benefits has BIOCO realized from its use of balanced scorecards?
=+4. Why do you think that KLM requires its employees to use a standard business case template when they want to make an investment?
=+3. What maturity level did KLM appear to exhibit (a) in 2000 and (b) in 2011? Why?
=+2. What might explain an item that is seemingly quite unrelated to IT (costs per kilometer flown) decreased as a result of the new CIO structure?
=+1. What is likely to have led to increased trust for the IT organization?
=+ Is there any additional information that you think a manager would like to see about the status of the project?
=+Based on the information that is provided, can you estimate the status of those projects?
=+b. Which investments, if any, appear to be in trouble in the Department of Justice?
=+a. Describe the portfolio for the Department of Justice.
=+9. Check out the U.S. government IT dashboard site at http://www.itdashboard.gov/portfolios. Based upon the site:
=+ What other additional costs might be of importance in making total cost calculations?
=+8. TCO is one way to account for costs associated with a specific infrastructure. This method does not include additional costs such as disposal costs—the costs to dispose of the system when it
=+7. Compare and contrast the IT scorecard and dashboard approaches. Which, if either, would be most useful to you as a general manager? Please explain.
=+c. Assuming a 15% discount rate, what is this investment ’ s NPV?
=+b. What is the ROI for this investment?
=+a. What would the payback period be for this investment? Would it be a good or bad investment? Why?
=+6. A new inventory management system for ABC Company could be developed at a cost of $260,000. The estimated net operating costs and estimated net benefits over six years of operation would be:Year
=+5. Describe the conditions under which ROI, payback period, NPV, and EVA are most appropriately applied to information systems investments.
=+for a firm with an agility focus than a firm with a cost focus. Also, how would you explain the similar values for strategic investments among the three profiles?Transactional Investments
=+4. In the following table are comparative typical IT portfolio profiles for different business strategies from Weill and Broadbent’s study.28 Explain why infrastructure investments are higher
=+3. Under what conditions would you recommend using each of these funding methods to pay for information systems expenses:allocation, chargeback, and corporate budget?
=+What might be the disadvantages of having a CIO?
=+2. What advantages does a CIO bring to a business?
=+1. Using an organization with which you are familiar, describe the role of the most senior IS professional. Is that person a strategist or an operational manager?
=+ What do you think the most important SETA elements would be to prevent future hacker attacks against Sony or other media firms?
=+3. If you were a hacker, what approach would you have used to break into Sony ’ s system?
=+2. What access and data protection controls would you recommend Sony use to provide better security for unreleased digital films and e‐mails?
=+What elements would you require before canceling the film if you were CEO of Sony ? If you were CEO of a chain of theaters?
=+1. Setting aside the political issues between North Korea and the United States, is there a reasonable way to respond to an anonymous threat found on the Internet somewhere?
=+3. If password control is used to solve the ACARS weakness, what might hackers do next?
=+2. Which of the access controls and storage/transmission controls would be most helpful for the ACARS problem? The entertainment system problem? Why?
=+1. Which of the two aircraft breaches is more serious: the breach described here or the breach created by the hacker(described earlier in the chapter) who took control of a plane ’ s throttle
=+What are some typical signs that an e‐mail might be fraudulent?
=+7. Create an outline for a training session to help your team avoid phishing. What would you include in that training session?
=+6. Name three commonly used management security policy areas and describe an example policy for each area.
=+What should you do to increase your security in a coffee shop the next time you want to connect?
=+5. What is an evil twin WiFi connection?
=+4. What is the likely future of access tools? Will they continue to be useful security measures? In your discussion, predict what you believe is the future of passwords.
=+What are the most concerning weaknesses? Provide support for your choices.
=+3. Across all access tools listed in Figure 7.3 which have the most compelling advantages?
=+2. Evaluate your password habits and describe a plan for new ones. Explain why you chose the new habits and how they reduce the risk of compromising your system ’ s security.
=+1. Did you change your shopping habits after hearing of the widespread breaches at Target , Home Depot , and dozens of other stores during 2013–2015? Why or why not?
=+3. If you were advising a company trying to make a decision about using cloud computing for key business applications, what would you advise and why?
=+2. What are the risks Dr. Schadt faces by using Amazon for his supercomputing? What are the benefits?
=+1. How would you describe the architecture Dr. Schadt uses to do his research?
=+ If you were advising the CIO of American Express , what would you suggest his group prepare for?
=+What is your vision of how payments might work?
=+4. What types of future payment products and services should be anticipated and prepared for by the EA group?
=+3. Describe how the new architecture supports the goals and strategy of American Express.
=+2. Why was it important to standardize so much of the architecture? What are the advantages and disadvantages of a standard EA for American Express ?
=+1. What are the key components of the architecture American Express has created?
=+g. At LittlePeople, Inc., a day care center, parents are called using software on the administrator ’ s computer when there is a weather emergency. The school has averaged 120 families for many
=+f. At the IRS, tax forms are available online for citizens to complete and file with the IRS electronically by April 15. A call center routes calls to agents who answer taxpayers ’ questions.
=+e. CallPerfect provides call center services to pharmacies. Phone calls are routed to the company after hours and messages are delivered to the pharmacy manager the next morning.
=+d. A downtown Las Vegas casino monitors each slot machine continuously for early detection of malfunctions such as winnings or losses trending beyond their threshold limits.
=+c. Plastics3000 is an old, stable plastics manufacturing firm that has kept its sales steady in the face of competitors as the result of an active research and development team that uses advanced
=+b. DynamicCo is a fast‐growing six‐year old firm that has relied on three to five key wholesale customers for its entire existence. However, the list of key customers changes every year, and
=+a. StableCo is a firm that sells industrial paper shredders. Its business has remained steady for two decades and it has a strong and diverse customer base.
=+4. Each of the following companies would benefit from either software‐defined architecture or conventional, owned hardware and software. State which you would advise each of the following
=+3. From your personal experience, what is an example of software as a service? Of BYOD?
=+ What is an example of a business decision that would be affected by the choice of the architecture?
=+2. What, in your opinion, is the difference between a decentralized architecture and a centralized architecture?
=+1. Think about a company you know well. What would be an example of IT architecture at that company? An example of the IT infrastructure?
=+• Is the company expanding an existing architecture?
=+• Does the company need to work within the confines of an existing architecture?
=+• Is the company replacing an existing architecture?
=+• Is the company developing the IT architecture from scratch?
=+• What IT architecture is already in place?
=+4. If you were the program manager, what would you have done differently to avoid the problems faced by the Dreamliner program?
=+3. What are your conclusions about the design of the integrated supply chain? Give some specific ideas about what could have been done to integrate it better.
=+2. Using the silo perspective versus business process perspective, analyze the Dreamliner program.
=+1. Why did Boeing adopt the radical change approach for designing and developing the 787 Dreamliner? What were the risks? In your opinion, was it a good move? Defend your choice.
=+4. Why is this story more about change management than software implementation?
=+3. What outside factors had to come together for Santa Cruz Bicycles to be able to make the changes it did?
=+2. What, in your opinion, was the key factor in Santa Cruz Bicycles ’ successful process redesign? Why was that factor the key?
=+1. Would you consider this transformation to be incremental or radical? Why?
=+ How does this system enable Tesco to increase the value provided to customers?
=+What can Tescomanagement do now that the company has a CRM that it could not do prior to the CRM implementation?
=+consumer electronics, flowers, and wine. The chain also offers services such as loans, credit cards, savings accounts, and travel planning.
=+individual stores, data showed which products must be priced below competitors, which products had fewer price‐sensitive customers, and which products must have regular low prices to be
=+purchases, creating a detailed database of customer preferences. Tesco then categorized customers and customized discounts and mailings, generating increased sales and identifying new products to
=+7. Tesco , the U.K. retail grocery chain, used its CRM system to generate annual incremental sales of £100 million. Using a frequent shopper card, a customer got discounts at the time of
=+What are the components of the process? What would the customer relationship management process look like for this same firm?
=+6. What might an integrated supply chain look like for a financial services company such as an insurance provider or a bank?
=+5. What do you think the former CIO of Dell , Jerry Gregoire, meant when he said, “Don ’ t automate broken business processes”? 20
=+ What could have been done better to minimize the risk of failure?
=+4. Have you been involved with a company doing a redesign of its business processes? If so, what were the key things that went right? What went wrong?
=+ A Western bias is common; practices found in North America or Europe are often the foundation. When transferred to Asia, however, the resulting systems may be problematic. Why do you think this is
=+3. ERP systems are usually designed around best practices. But whose best practices are the right ones?

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