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business
understanding management

Questions and Answers of Understanding Management

Describe the six major human resource control techniques used in businesses
Enron stated its core values to be respect, integrity, communication, and excellence. Why do you think these values could not overcome individual and collective greed?
How long do you think you will want to work after you turn 50? Develop a vision of how you want to see yourself at work in your fifties, sixties, and seventies.
What elements linked to controlling and control techniques can you see in the case of bird flu?
What happens fi rst in the control process? How are its Steps
and
related? What will happen in the process if no deviations from established standards are discovered?
Can organizations function without controls?Explain.
How does top-down budgeting work? Bottom-up budgeting? Zero-based budgeting? Flexible budgeting? What are operating budgets? Financial budgets?
What kind of controls do you use regularly? What areas of your life seem to be “out of control”? What can you do to bring them into control?
What are the critical control points in the effective and effi cient operation of a motel? A fast-food restaurant?
You are the chief fi nancial offi cer for a video rental store. How will this year’s balance sheet, income statement, and sources and uses of funds statement help you budget for next year’s
You are the owner and manager of a neighborhood restaurant. Your chef has created what she calls “a delicious, fat-free cheesecake, that can be made with a variety of fresh fruit toppings.” He
You have just received the following in a memo from your boss:As the above numbers point out, your division ranks below average on the basis of the most recent statistics for our industry. Your
percent since one year ago. Finally, your department’s recent injuries have been the primary cause of a
percent increase in our workers’ compensation insurance premiums.What control devices do you think were used to reach these conclusions? Are these increases related to one another? If so, in what
GE calls Six Sigma “The Roadmap to Customer Contact.” Results have exceeded GE’s most optimistic predictions. Briefl y list and explain the three key elements of quality. How would you set
What are the key concepts of Six Sigma? As a manager, would you use Six Sigma? Explain.
What is a control chart? How would you integrate it into your management process? Explain.
A balance sheet is a summary of what the business(and individual) owns (assets) and owes (liabilities).Prepare your own balance sheet.
List and diagram the seven quality control tools.Explain how a manager might use each tool.
What caused the general lack of control at Toshiba and who do you think was primarily responsible for it?
What kinds of controls did the new Toshiba institute?
What characteristics of effective controls did the new Toshiba have? What controls did the company lack?
What types of feedforward controls might Peapod use in the next few years?
Using the feedback control model, identify at least two standards that Peapod might establish.
Do you think decentralized control would be effective at Peapod? Why or why not?
What type of operations management does this scene show—manufacturing operations management or service operations management?
Are the customers directly involved in this operation? If they are, in what way? What likely effects does their involvement have on the casino’s operation and its management?
Does the casino have independent or interdependent operations processes?
1. What are five attributes of construction projects that require project management techniques?
2. Compare a manufacturing firm, in a single location with a single product, to a construction firm with several projects. What are the primary differences between these firms? Why is a different
3. What are the typical goals of a construction project?
4. Discuss the purpose of five techniques used in project management. Describe how these techniques help managers achieve the goals mentioned in the previous questions.Copyright
1. In the traditional contract delivery system, what are the direct contract relationships between the three principal parties?
2. What are the responsibilities of the owner, architect, and contractor under the traditional delivery system?
3. Describe some of the duties of the following positions in the traditional delivery system: owner’s representative, architect’s contract administrator, and contractor’s project manager.
4. What are the lines of communication for a subcontractor with a concern about the constructability of a system shown and described in the construction documents?
5. What are the primary roles of the construction manager in Agency CM?
6. What is the difference between an Agency CM and the CM-at-Risk?
7. Describe the responsibilities of a design-build firm.
8. What type of delivery system is E-P-C?
1. What are some items of information that contractors might obtain from the Advertisement/Invitation to Bid that would influence their decision to bid a project?
2. What type of information is found in the Instructions to Bidders?
3. What is the purpose of the General Conditions of the Contract?
4. What is the standard form of the General Conditions of the Contract used in building construction?
5. What is the purpose of the Supplementary Conditions?
6. Name the 16 Divisions of the MasterFormat for the technical specifications.
7. What type of information is specified in Section 1, General Requirements?
8. What are the three parts of each technical specification section?
9. What are addenda?
10. Organize the following drawing types into the most likely organization in a set of construction drawings:Mechanical Index, Symbols, General Information Electrical Structural Drawings Site Plans
11. Assume that you are the field engineer on a project. The foreman for a painting contractor is unsure of the paint colors for the walls in office 110. Trace your steps to use the construction
1. What are the purposes of product data submittals, samples, and shop drawings?
2. What are five types of information provided on a product data submittal?
3. What are two purposes of the shop drawing, other than for A/E approval?
4. When samples are required, what characteristics are usually examined by the architect?
5. What is the process for approval of submittals?
6. What is a procurement schedule?
7. Why would a contractor prepare a procurement schedule?
8. What information would be included in a procurement schedule?
9. What additional information would be added to the procurement schedule for a submittal log?
10. What are five uses of submittals during the construction process?
1. What are six keys to effective jobsite documentation and communication?
2. What types of activities in the construction project need to be documented?
3. What is the purpose of maintaining daily reports?
4. What are some important items of information that need to be recorded in the daily report?
5. What are the purposes of weekly and monthly reports?
6. What is the purpose of a jobsite diary?
7. Name several logs that could be kept on the jobsite.
8. What are some items of information that should be recorded concerning jobsite photographs?
9. What are some instances where the use of video recordings is useful?
10. What are the two primary purposes of jobsite cost documentation?
11. What are five basic elements of any correspondence?
12. What is an RFI?
13. What are some items that would be included in project meeting minutes?
1. What are some aspects of the jobsite layout plan?
2. What factors would you consider to increase productivity by efficient material handling?
3. What factors would you consider when determining the optimum equipment for moving material?
4. What plans could you implement on a jobsite to reduce wasted time for the crew?
5. What are some factors that you would examine to determine the type of jobsite office?
6. What are some temporary facilities that you will need to plan for the jobsite?
7. What factors would you consider necessary for construction access roads?
8. Site drainage and storm water control can be critical items in jobsite layout.How would you determine the necessary requirements?
9. What are some useful references when laying out the jobsite plan?
1. Why would an owner wish to have a partnering meeting and workshop on their project? Which party of the project teams should attend?
2. Name five different types of meetings and list the primary goal or objective for having each meeting listed.
3. Who should attend the project preconstruction meeting?
4. Write a typical agenda for a project meeting.
5. Why does the construction industry use the process of negotiating?
6. Are there any trends in contract language in the area of dispute resolution, and, if so, what are they?
7. If your contract included AIA Document A201, what section determines when arbitration may be demanded and what is the time frame required by this clause?
8. According to the AAA Construction Industry Arbitration Rules, how many tracks are available? What are their names and what is the main determining factor as to which track is used?
9. Using Figure 7–7, after an event occurs or is first recognized, giving rise to a claim, when can arbitration occur if a mechanic’s lien has been filed?
10. Meeting minutes are an effective way to record the content of meetings. What other major reason is there to have meeting minutes?
1. Many different factors can affect labor productivity. List 10 different factors that affect labor productivity.
2. Discuss the potential impact of changes of productivity.
3. Describe the difference between a journeyman, an apprentice, and a helper.
4. Put the following labor categories into a generally accepted hierarchy: lead craftsman, apprentice, superintendent, journeyman craftsman, and labor foreman.
5. What is a labor agreement and what type of contractor (union or nonunion) does it apply to?

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