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business
understanding management

Questions and Answers of Understanding Management

If you were a top manager of a medium-sized real estate sales agency, would you use MBO? If so, give examples of goals you might set for managers and sales agents.LO.1
Write a brief mission statement for a local business with which you are familiar. How might having a clear, written mission statement benefit a small organization?LO.1
To what extent would planning have helped the U.S.Postal Service respond more quickly and effectively to the crisis of anthrax-tainted letters being sent through the mail? What types of planning
Too much paperwork saps MBO energy.LO.1
Mechanistic organizations and values that discourage participation can harm the MBO process.LO.1
Strategic goals may be displaced by operational goals.LO.1
An environment of poor employer–employee relations reduces MBO effectiveness.LO.1
Constant change prevents MBO from taking hold.LO.1
Departmental and individual goals are aligned with company goals.LO.1
Employees are motivated.LO.1
Performance can be improved at all company levels.LO.1
Manager and employee efforts are focused on activities that will lead to goal attainment.LO.1
Discuss the organizational dimensions used for implementing strategy.LO.1
Explain the major considerations in formulating functional strategies.LO.1
Describe business-level strategies, including Michael E.Porter’s competitive forces and strategies and partnership strategies.LO.1
Describe the strategic planning process and strengths, weaknesses, opportunities, and threats (SWOT) analysis.LO.1
Define the components of strategic management.LO.1
Discuss how planning in a turbulent environment differs from traditional approaches to planning.LO.1
Describe and explain the importance of the three stages of crisis management planning.LO.1
Explain the difference between single-use plans and standing plans.LO.1
Describe the four essential steps in the management by objectives (MBO) process.LO.1
Define the characteristics of effective goals.LO.1
Describe the goals an organization should have and why they resemble a hierarchy.LO.1
Explain the concept of organizational mission and how it influences goal setting and planning.LO.1
Define goals and plans and explain the relationship between them.LO.1
Describe at least one ethical challenge that Organic Valley may face during turbulent times.LO.1
Where does Organic Valley fit in the shades of green illustration in Exhibit 4.6? Give reasons for your answer.LO.1
In addition to the farmers, who are Organic Valley’s other stakeholders?LO.1
What consequences or effects do you predict for Sedgewick Bell because of the way he chooses to live his life?LO.1
Does Sedgewick Bell lead that type of life? Is he committed to any specific ethical view or theory?LO.1
Does William Hundert describe a specific type of life that one should lead? If so, what are its elements?LO.1
How could Heimler have handled the layoffs to avoid the problems he is now facing? If you were in his position, what would you do now?LO.1
At what level of moral development would you place Heimler? Why?LO.1
What approach to ethical decision making (utilitarian, individualism, moral rights, or justice) seems to best describe Marv Heimler’s turnaround strategy at Massengill’s?LO.1
Internet Legal Issues. An Internet law library that provides summaries of more than 320 court decisions relating to the law of the Web can be found at http://www.phillipsnizer.com/internetlib.htm.
Transparency International. Learn more about this organization by going to http://www. transparency.org and identifying the following information: (a) locate and read the page titled “TI’s
Ethics Quiz. The Internet contains many interactive sites where you can learn more about ethical decision making.Visit one of these sites or find one of your own that will allow you to gain further
Call the local environmental advocacy group and get it to stage a protest of the company.LO.1
Mind your own business and do your job. The company is not breaking any laws, and if Chem-Tech’s economic situation does not improve, a lot of people will be thrown out of work.LO.1
Talk to the manufacturing vice president and emphasize the responsibility Chem-Tech has as an industry leader to set an example. Present her with a recommendation that Chem-Tech participate in
Look back and see how other earthquake threats have been treated. Was there bias in terms of warning people in richer versus poorer regions? What is the fair things to do in this less affluent
Calculate the costs of damage expected from the quake, in damaged buildings and lost lives. Compare this with the cost of falsely predicting the quake and all the costs associated with the chaos that
You must immediately inform all of the media. Everyone should know and be able to prepare for the possible disaster.LO.1
You should be careful about your findings. After all, there is a 20 percent chance you are wrong, you could create unnecessary chaos, and your career is at stake.LO.1
Groups report their rankings to the large class and instructor facilitates discussion on ethical frameworks.LO.1
As a group, determine which of the ethical approaches(utilitarian, individualism, moral rights, and justice)relate to each of the five choices.LO.1
In groups of 4–7 students, discuss the case below, rank ordering the five choices for strategies.LO.1
A friend of yours has found a way to sneak into the local movie theater without paying and invites you along.What do you do?LO.1
Your group has a difficult assignment, part of which is a paper. One student announces that a friend of his did a similar paper at another university and is willing to let your group copy that paper.
Your mother is an executive at a record company. Sales have declined in the last two years, mostly because of music piracy and illegal downloads. You see lots of students downloading songs illegally.
You see a student cheating during an exam, a test for which you have studied several weeks. That student gets a higher grade than you. What do you do?Would you feel differently about it if he had
An employee, whose mother is sick, starts slacking in her work, causing other employees to stay later to get all the tasks done. If you were her boss, what would you do?LO.1
Do you think a social entrepreneur can run a profitable business with a primary goal of improving society? Discuss.LO.1
Which do you think would be more effective for shaping long-term ethical behavior in an organization: a written code of ethics combined with ethics training or strong ethical leadership? Why?LO.1
Do you believe it is ethical for companies to compile portfolios of personal information on their Web site visitors without informing them? How about for organizations to monitor their employees’
What are some current ethical issues in the business news? Identify one company that seems to be handling an issue in an ethical and socially responsible manner and one that appears to be unethical
The criteria of corporate social responsibility suggest that economic responsibilities are of the greatest magnitude, followed by legal, ethical, and discretionary responsibilities.Do you agree?
Is it socially responsible for organizations to undertake political activity or join with others in a trade association to influence the government? Discuss.LO.1
Imagine yourself in a situation of being encouraged to inflate your expense account. Do you think your choice would be more affected by your individual moral development or by the cultural values of
Compare and contrast the utilitarian approach with the moral rights approach to ethical decision making. Which do you believe is the best for managers to follow? Why?LO.1
Environmentalists are trying to pass laws for oil spills that would remove all liability limits for the oil companies.This would punish corporations financially. Is this the best way to influence
Dr. Martin Luther King, Jr., said, “As long as there is poverty in the world, I can never be rich.... As long as diseases are rampant, I can never be healthy.... I can never be what I ought to be
What informal socialization processes exist, and what norms for ethical/unethical behavior do they promote?LO.1
Does language exist for discussing ethical concerns? Is this language routinely incorporated and encouraged in business decision making?LO.1
Does analysis of organizational stories and myths reveal individuals who stand up for what's right, or is confo fired or promoted in these stories?rmity the valued characteristic? Do people get LO.1
What are the ethical messages sent to new entrants into the organization—must they obey authority at all costs, or is questioning authority acceptable or even desirable?LO.1
What are some important organizational rituals? How do they encourage or discourage ethical behavior? Who gets the awards; people of integrity or individuals who use unethical methods to attain
Identify the organization’s heroes. What values do they represent? Given an ambiguous ethical dilemma, what decision would they make and why?LO.1
People in this company decide for themselves what is right and wrong.1 2 3 4 5 LO.1
In this company, people are guided by their own personal ethics.1 2 3 4 5 LO.1
People are expected to do anything to further the company’s interests regardless of the consequences.1 2 3 4 5 LO.1
In this company, people are mostly out for themselves.1 2 3 4 5 LO.1
People in this company strictly obey the company policies.1 2 3 4 5 LO.1
Following the company’s rules and procedures is important here.1 2 3 4 5 LO.1
In this company, the first consideration is whether a decision violates any law.1 2 3 4 5 LO.1
People are expected to comply with the law and professional standards over and above other considerations.1 2 3 4 5 LO.1
Our major concern is always what is best for the other person.1 2 3 4 5 LO.1
What is the best for everyone in the company is the major consideration here.1 2 3 4 5 LO.1
Even if you are sure the decision is reasonable and that you could defend it to others, does your gut instinct tell you it is the wrong thing to do?LO.1
Would your action be embarrassing to you if it were made known to your family, friends, coworkers, or superiors?LO.1
Have you sought the opinion of others who are knowledgeable and objective regarding the subject?LO.1
Would you be willing to allow everyone to do what you are considering doing?LO.1
Whom does the action benefit? Harm? How much?How long?LO.1
Do you understand the position of those who oppose the action you are considering? Is it reasonable?LO.1
Is the action you are considering legal? Ethical? If you are not sure, find out.LO.1
Is the problem/dilemma what it appears to be? If you are not sure, find out.LO.1
The right to life and safety. Individuals have a right to live without endangerment or violation of their health and safety?LO.1
The right to due process. Individuals have a right to an impartial hearing and fair treatment?LO.1
The right of free speech. Individuals may criticize truthfully the ethics or legality of actions of others?LO.1
The right of freedom of conscience. Individuals may refrain from carrying out any order that violates their moral or religious norms?LO.1
The right to privacy. Individuals can choose to do as they please away from work and have control of information about their private life?LO.1
The right of free consent. Individuals are to be treated only as they knowingly and freely consent to be treated?LO.1
Identify important stakeholders for an organization and discuss how managers balance the interests of various stakeholders.LO.1
Discuss how ethical organizations are created through ethical leadership and organizational structures and systems.LO.1
Describe four organizational approaches to environmental responsibility, and explain the philosophy of sustainability.LO.1
Define corporate social responsibility and how to evaluate it along economic, legal, ethical, and discretionary criteria.LO.1
Describe how individual and organizational factors shape ethical decision making.LO.1
Explain the utilitarian, individualism, moral rights, and justice approaches for evaluating ethical behavior.LO.1
Define ethics and explain how ethical behavior relates to behavior governed by law and free choice.LO.1
Describe at least two personal challenges that Howard Ralley faces as a manger.LO.1

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